Summary
Overview
Work History
Education
Skills
Timeline
Generic

MEGHAN MACFARLANE

Calgary,AB

Summary

Motivated with extensive experience (20+ years) in retail, customer service and hospitality. Proven ability to quickly learn new processes and procedures, build relationships , and manage multiple challenging tasks. Skilled in managing and training teams, providing outstanding customer service, as well as conflict resolution, and ensuring business operations run smoothly and efficiently. proficient in Microsoft word and Excel. Experience in accounts payable, receivable, financial report writing and payroll.

Overview

6
6
years of professional experience

Work History

Retail Sales Associate/ Cashier/ Merchandiser/Senior Key Account Manager

Bottom Up Scrubs
11.2023 - 07.2024
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Operated POS terminals and cash drawer balancing.
  • Generated sales and participated in all essential duties.
  • Creating sincere connections with my customers.
  • Performing sale transactions in accordance with company procedures (including returns add exchanges)
  • merchandising, scheduling, receiving, stocking, inventory, price changes, opening and closing of the store

Key Holder/ Cashier/ Merchandiser/Assistant Shift Supervisor

Dollarama
06.2022 - 10.2023
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.

Professional Shopper/Assistant Manager

Save On Foods
11.2018 - 03.2022
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.
  • Selected best-quality perishable items such as meat and produce.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Conducted price checks for customers, establishing trust and enhancing their overall experience.
  • Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
  • Tracked substitutions and informed customers of changes.
  • Retrieved customer's order after payment, and assisted with transport to vehicle.
  • Observed store's safety regulations while engaged in product fulfillment activities.
  • Scanned each item's barcode before item's removal from shelf.
  • Reported order discrepancies to team leader or other manager.
  • Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Bartender/Restaurant Server

Murdoch's
04.2020 - 02.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Prepared garnishes by evenly slicing and pitting fruits.

Education

Associate"s Degree - Accounting And Finance

SAIT
Calgary, AB
05.2010

Associate"s Degree - Communications And Public Relations

Mount Royal University
Calgary, AB
05.2006

High School Diploma -

Bishop Grandin High School
Calgary, AB
06.2000

Skills

  • Quick Learner
  • Patience and Empathy
  • Cleanliness and hygiene
  • Cash Handling Accuracy
  • Dependability
  • Customer Engagement
  • Customer Support
  • Policy Adherence
  • Store maintenance
  • Inventory Management
  • POS Terminal Operation
  • Handling Complaints

Timeline

Retail Sales Associate/ Cashier/ Merchandiser/Senior Key Account Manager

Bottom Up Scrubs
11.2023 - 07.2024

Key Holder/ Cashier/ Merchandiser/Assistant Shift Supervisor

Dollarama
06.2022 - 10.2023

Bartender/Restaurant Server

Murdoch's
04.2020 - 02.2022

Professional Shopper/Assistant Manager

Save On Foods
11.2018 - 03.2022

Associate"s Degree - Accounting And Finance

SAIT

Associate"s Degree - Communications And Public Relations

Mount Royal University

High School Diploma -

Bishop Grandin High School

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MEGHAN MACFARLANE