Meghan Kyriacou

F as in Frank Vintage: (2021- present)

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My most recent position was with F as in Frank Vintage. It is one of the largest individual vintage companies in B.C. Operating four store locations and a warehouse, it is an entrepreneurial business where I was able to bring my skills and be led to create a successful team while educating and providing information to the public about the detrimental effects of the fast fashion industry. Starting as a retail assistant, i moved up to mangement and quickly became part one if the top revenue drivers

Over the last four years, some successes of my role have been:

- To build a team/ create systems for business operations & train staff.

- Create and carry through successful revenue-gaining ideas.s. Some long term, and others short .

- My ability to get things down in a quick/ efficient time manner is something I have shown time on several occasions, understanding the demand of the business.

- My ability to understand what may catch the eye of online buyers, and bring sales through multiple avenues, other than just retail.

- Amongst the role of processing inventory ,I have helped out in several other areas - such as events, orchestrating ability to organise/create streamline systems for large events.

I've taken ownership of staff events, organising several events for staff days out/ parties, and have an all round happy team. I have risen to any challenge I have been given, and have worked across multiple departments.

- Personal ideas such as build-outs, certain drops, empty storage units, and wholesales have led to quick returns of revenue.

- Regular retail duties of customer service, and basic cleanliness standards

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. Move reservations around to ensure maximum revenue gain

· Assigning rooms based on preferences/ requests

· Managing inventory

· Taking deposits

· Dealing with 3rd parties

· Running reports

· Dealing with large group arrivals and assigning accordingly to ensure a smooth transition for front desk and bell team

· Recognising our elite members and providing with upgrades based on availability

· Assigning rooms to help the front desk during check in

· Checking guests in and out

· Handling a float of $1000

· Dealing with complaints

· Assigning rooms

· Managing inventory

· Running reports

· Completing tasks to ensure a smooth running on the Front desk

· Taking deposits

· Upselling

· Pushing out the hotels environmental initiative (I am currently the hotels “Green stay” coach, where I help direct people to forgo housekeeping and we plant a tree in Alberta for every day they opt out of it). This also comes with a hotel goal, which we are currently well above our target.

Customer Service Manager

During my time at Woolworths, whilst currently acting in the role of a service supervisor, I was asked to do a relief for one of the Customer service Managers. I was in this role for a total of 11 months prior to me being offered a Full time permanent position in this role. Within this position I am required & have gained the knowledge to:

· Management of up to 50 staff members

· Greeted customers entering the store to ascertain what each customer wanted or needed.

· Politely assisted customers in person and via telephone.

· Scheduled weekly inventory pickups and deliveries with vendors.

· Assisted customers with food selection inquiries

· Developed reputation as an efficient service provider with high levels of accuracy.

· Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

· Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

· Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

· Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

· Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

· Operated a POS system to itemize and complete customer purchases.

· Designed displays to make the store experience interactive, engaging and reassuring.

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Duty Manager

In between my role as customer service 2IC I was asked to step up and act as duty manager for a period of 3 months. In this role I:

· Acted as Store manager when all other management team was not present

· Dealt with all major customer inquiries

· Managed the shop floor and oversaw several departments

· Was required to work any load that came in, including removing & loading up to 25 Pallets off a truck using and electric jack.

· Earned management trust by serving as key holder, responsibly opening and closing store.

· Answered product questions with up-to-date knowledge of sales and store promotions. Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store presentation.

· Investigated and resolved customer inquiries and complaints in a timely and empathetic.

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Store Services Assistant:

In between roles the Store Manager ask me to fill in a position for a period of 6 months. This position required me out the office dealing with cash/ cash management. In this role I:

· Dealing with any discrepancies

· Printed and put out up to 1000 tickets of price increases/decreases in correct places on selves

· Responsibility and trust to manage safe/safe balancing

· Dealt with Large amounts of money

· Was responsible for the banking for the store

· Handled large amounts of cash and followed all procedure when banking and recieveing the stores Cash drop offs.

· Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

• Greeted and seated guests in a friendly manner.
• Managed reservation system to optimize seating arrangements.
• Provided menus and explained daily specials to guests.
• Coordinated with kitchen staff to ensure timely food delivery.
• Maintained cleanliness of dining area and entryway.
• Greeted guests and gathered information to seat groups or place on waitlist.

During the peak winter season in Whistler, I worked and assisted my friend's private cleaning business, in which she cleaned and organized a majority of private homes and Airbnbs in Whistler.

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• Organized scheduling of cleaning, assigned tasks.
• I cleaned and sanitized various areas of the home to maintain a tidy environment.
• Followed specific instructions from homeowners regarding preferred cleaning methods.
• Inspected surfaces for cleanliness and addressed any missed areas promptly.
• Managed time effectively to complete tasks within designated timeframes.
• supervisor for timely resolution and care.