Meghan Kreuger
Ayr,ON
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Honest, reliable, action-oriented individual that works well independently and interacts supportively in a team environment.
Overview
23
23
years of professional experience
Work History
Dispatcher
Flanagan Foodservice Inc.
12.2018 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Answered phone calls and responded to customer emails.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Receiving Coordinator
Flanagan Foodservice Inc.
08.2016 - 12.2018
- Responsible for scheduling all inbound freight
- Central contact for both local and US vendors
- Prioritize inbound schedule to support warehouse productivity
- Liaison between vendor community and procurement
- Maintained positive relationships with various shipping companies.
Customer Service Representative
Flanagan Foodservice Inc.
03.2015 - 08.2016
- Responsible for taking customer orders via phone, email and from territory managers
- Issued credits for product return/picking error/short ship, etc.
- Ensured customers were satisfied with their overall experience by maintaining a level of professionalism as well as developing relationships
- Worked with customers all over Ontario, including high end clientele in Toronto
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Order Processing/Dispatcher Spare/Relief
Maple Leaf Consumer Foods
12.2006 - 08.2014
- Responsible for covering various positions - dispatch, order processing, Chep pallet processes
- Performed a good level of energy and urgency when covering co-workers and completing tasks in a timely manner
- Able to challenge the fleet when necessary in order to ensure business needs are met
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 60+ fleet vehicles.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Summer Warehouse Employee
Maple Leaf Consumer Foods
07.2000 - 08.2006
- Prepared orders for shipment by packing, and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Consistently lifted materials weighing as much as 40+ pounds.
- Trained other students in various positions
Education
Human Geography
Brock University
St. Catharines, ONSkills
- Schedule Management
- Data Entry
- Database Management
- Work Order Management
- Customer Relationship Management
- Dispatch Coordination
Timeline
Dispatcher
Flanagan Foodservice Inc.
12.2018 - Current
Receiving Coordinator
Flanagan Foodservice Inc.
08.2016 - 12.2018
Customer Service Representative
Flanagan Foodservice Inc.
03.2015 - 08.2016
Order Processing/Dispatcher Spare/Relief
Maple Leaf Consumer Foods
12.2006 - 08.2014
Summer Warehouse Employee
Maple Leaf Consumer Foods
07.2000 - 08.2006
Human Geography
Brock University
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