Meghan Ignatescue
Nanaimo,Canada
Summary
Experienced with crisis management, team leadership, and operational efficiency in shelter environments. Utilizes effective strategies to ensure resident safety and well-being. Track record of fostering supportive and collaborative team dynamic.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shelter Manager/Shift Lead/ Client Support Worker
Risebridge
10.2023 - Current
- Monitored trends in homelessness within the community actively to inform strategic planning processes for the shelter.
- Increased client satisfaction rates by soliciting feedback on services provided and making necessary improvements accordingly.
- Enhanced staff efficiency by providing ongoing training and support in crisis intervention and conflict resolution techniques.
- Assisted clients in achieving self-sufficiency through referrals to appropriate social services programs and resources.
- Maintained a safe and secure environment for residents by monitoring security systems, enforcing rules, and responding to incidents as needed.
- Ensured timely reporting of critical incidents to relevant authorities while maintaining strict confidentiality protocols around sensitive information.
- Managed facility maintenance effectively, addressing issues promptly to maintain a clean and comfortable environment for residents.
- Evaluated staff performance regularly, offering constructive feedback that facilitated professional growth and improved service delivery.
Dishwasher/Prep
Alberni Brewing Company
01.2021 - Current
- Worked in a fast-paced kitchen washing dishes, cleaning, putting away orders and preparing food
First Cook
Outland Remote Camp Catering
01.2019 - 12.2019
- Worked in a remote fire camp serving 100+ government workers breakfast, lunch and dinner
- Completed basic cleaning and customer service-related tasks
Client Support Worker
Out of the Cold Shelter
01.2019 - 12.2019
- Provided emergency shelter, community referrals, crisis management and food/hygiene services to community members struggling with homelessness and addiction
Client Service Worker
Adsum for Women & Children
01.2018 - 12.2019
- Provided support with daily living, parenting, crisis management and community referrals
Emergency Shelter Support Worker
Victoria Coolaid Society
01.2016 - 12.2018
- Checked clients in and out of the shelter program, provided referrals, harm reduction supplies, clothing, food, first aid and acted as first responder in medical emergencies
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
Drop-in Facilitator/Outreach
Peers Victoria Resource Society
01.2015 - 12.2018
- Provided support, referrals, harm reduction supplies, food and crisis support
- Worked with outside agencies to compile records and statistics
- Built rapport with diverse community of clients by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Identified areas in need of improvement and implemented solutions.
- Enhanced program effectiveness by collaborating with colleagues to review and revise Policy and Procedures
Researcher
University of Victoria
01.2013 - 12.2017
- Researched youth homelessness and ways that street youth take care of their physical and mental health
- Research resulted in a published book of literature, art photography and resources for and by the street youth
Education
Pharmacology Level 1
Vancouver Island University
Nanaimo, BC09-2022
Health Promotion 1
Vancouver Island University
Nanaimo, BC09-2022
Professional Communication
Vancouver Island University
Nanaimo, BC09-2022
Professional Practice
Vancouver Island University
Nanaimo, BC09-2022
Variations in Health 1
Vancouver Island University
Nanaimo, BC09-2022
FIRST AID, LEVEL ONE -
ALERT FIRST AID
01.2020
BAGGED VALVE MASK CERTIFICATION -
ALERT FIRST AID
01.2017
HOSTILE INTERACTION TRAINING -
SHELTER NET
01.2016
NALOXONE TRAINING -
AIDS VANCOUVER ISLAND
01.2016
EARLY CHILDHOOD CARE AND EDUCATION -
CAMOSUN COLLEGE
01.2009
Skills
- Proficient in Word
- Proficient in Excel
- Proficient in Mac OS
- Positive attitude
- Willing to learn
- Open to additional responsibilities
- Shelter Management
Languages
Sign Language
Elementary
Certification
First Aid Level 1 (includes CPR Certification)
Timeline
Shelter Manager/Shift Lead/ Client Support Worker
Risebridge
10.2023 - Current
Dishwasher/Prep
Alberni Brewing Company
01.2021 - Current
First Cook
Outland Remote Camp Catering
01.2019 - 12.2019
Client Support Worker
Out of the Cold Shelter
01.2019 - 12.2019
Client Service Worker
Adsum for Women & Children
01.2018 - 12.2019
Emergency Shelter Support Worker
Victoria Coolaid Society
01.2016 - 12.2018
Drop-in Facilitator/Outreach
Peers Victoria Resource Society
01.2015 - 12.2018
Researcher
University of Victoria
01.2013 - 12.2017
BAGGED VALVE MASK CERTIFICATION -
ALERT FIRST AID
HOSTILE INTERACTION TRAINING -
SHELTER NET
NALOXONE TRAINING -
AIDS VANCOUVER ISLAND
EARLY CHILDHOOD CARE AND EDUCATION -
CAMOSUN COLLEGE
Pharmacology Level 1
Vancouver Island University
Health Promotion 1
Vancouver Island University
Professional Communication
Vancouver Island University
Professional Practice
Vancouver Island University
Variations in Health 1
Vancouver Island University
FIRST AID, LEVEL ONE -
ALERT FIRST AID
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