Meghan Gow
Kamloops,BC
Summary
Proven Pharmacy Assistant at Shoppers Drug Mart, adept in inventory management and customer conflict resolution. Excelled in enhancing patient care and reducing prescription errors, demonstrating strong teamwork and communication skills. Skilled in financial record accuracy from a Store Administrator role, ensuring optimal operational efficiency. Skilled Pharmacy Assistant brings 18 years of experience in community pharmacy environments. Dedicated to maintaining smooth operations and helping customers with individual medication needs.
Highly responsible in dealing with controlled substances and kind with customers of backgrounds. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 20 years of relevant work experience to your team. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Pharmacy Assistant
Shoppers Drug Mart
06.2019 - Current
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Counted and labeled prescriptions with correct item and quantity.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Trained new pharmacy staff on computer system and drug management protocols.
- Completed and filed documentation for insurance, store and liability purposes.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
Store Administrator
Windsor Plywood
09.2016 - 09.2019
- Managed payroll and employee records, ensuring accurate compensation and compliance with labor laws.
- Handled customer complaints professionally, resolving issues quickly to maintain client satisfaction levels.
- Maintained accurate financial records, allowing management to make informed decisions based on up-to-date information.
- Approved regular payroll submissions for employees.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
Pharmacy Assistant
Shoppers Drug Mart
03.2003 - 04.2016
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Counted and labeled prescriptions with correct item and quantity.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Trained new pharmacy staff on computer system and drug management protocols.
- Completed and filed documentation for insurance, store and liability purposes.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
Education
Certificate - Pharmacy Assistant
Thompson Career College
Kamloops06.2002
High School Diploma -
Sahali Secondary
Kamloops06.2000
Skills
-Provide excellent customer service and care to patients and customers
-Patient with co-workers and customers
-Can work closely with a team or individually when needed
-Ability to dissolve customer conflict easily and effectively in a calm manner
-Enjoy new work challenges
Timeline
Pharmacy Assistant
Shoppers Drug Mart
06.2019 - Current
Store Administrator
Windsor Plywood
09.2016 - 09.2019
Pharmacy Assistant
Shoppers Drug Mart
03.2003 - 04.2016
Certificate - Pharmacy Assistant
Thompson Career College
High School Diploma -
Sahali Secondary
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