Meghan Gillin
Waterloo,ON
Summary
Luxury Sales + Service Manager Disputes Resolution Expert and Social Media Designer
Overview
15
15
years of professional experience
Work History
Upper-Level Sales Lead
Raffi Jewelers Flagship Boutique
01.2024 - Current
- Company Overview: www.raffi-jewelers.com
- Develop luxury clientele
- Ensure guest experience exceeds expectations
- Manage Inventory
- Meet and exceed sales targets in services and products
- Selling luxury brands such as: Oris, Rado, Hamilton, Citizen, Movado, Mont Blanc, Swarovski, Wolf
- Www.raffi-jewelers.com
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Luxury Sales + Clientele Director
Cocoon Apothecary Luxury Spa
01.2023 - Current
- Company Overview: https://cocoonapothecary.com/
- Leading retail teams of 30+ staff
- Experienced in sales of high dollar luxury goods
- Expert in Clientele development and retention
- Management of high-net-worth property
- Multi-unit management in premium retail
- Sophisticated negotiation skills
- Advocate for customer satisfaction
- Advanced digital tech skills
- Ensure guest experience exceeds expectations
- Manage a team of 10 service providers
- Meet and exceed sales targets in services and products
- Provide Leadership to Staff
- Interact with vendors regarding client concerns
- Https://cocoonapothecary.com/
OWNER/OPERATOR
MLG COUTURE
01.2012 - Current
- Custom couture Fashion Designs
- Clients include Miss Universe Pageant
- Design/Execute Dresses/Swimwear
- Social Media Management Services
Retail Multi Store Management
Saje Natural Wellness
01.2018 - 01.2021
- Company Overview: https://www.saje.com/
- Provide leadership to 3 area stores
- Deliver leadership to 50+ staff
- Maintain KPIs
- Establish and maintain client satisfaction levels
- Elevate clientele development
- Promote positive brand experience
- Https://www.saje.com/
Luxury Office Suites Sales+ Management
Office Suites on Broadway
01.2016 - 01.2018
- Company Overview: www.vancouveroffice.com
- Oversee all activities related to 400 clients
- Manage rentals of 90 suites with 200 separate phone lines
- Provide leadership to 7 staff
- Execute all social media to enhance sales, Create and execute rental contract
- Www.vancouveroffice.com
Premium Sales Associate
Swarovski
01.2013 - 01.2016
- Company Overview: https://www.swarovski.com/
- Part time sales/Achieve sales targets
- Provide customer education on warranties and product care
- Https://www.swarovski.com/
Dispute Resolution Camvap Administrator
Better Business Bureau
01.2011 - 01.2016
- Company Overview: https://www.bbb.org/ca/bc/vancouver
- Administrate the Canadian Motor Vehicle Arbitration Plan for B.C
- Investigate legal action on businesses in marketplace
- Customer Review management/programmer
- Senior Health and Safety officer
- Https://www.bbb.org/ca/bc/vancouver
Luxury Demonstrator Sales Associate
Holt Renfrew
01.2010 - 01.2013
- Company Overview: https://www.holtrenfrew.com
- Present, promote and sell Luxury Jewelry and Watches such as Rolex, Chanel and YSL
- Https://www.holtrenfrew.com
Education
B.A. - Kinesiology
University of Western Ontario
01.2008
Skills
- Cross-selling techniques
- Stockroom management
- Sales planning
- Lead generation
- Customer retention
- Performance management
- Strategic prospecting
- Closing techniques
- CRM management
- Team building
- Sales analytics
- Associate coaching
- Team leadership
- Upselling strategies
- Account management
- Merchandise flow
- Objection handling
- Sales closing
- Territory management
- Business development
- Revenue generation
- Sales supervision
- Teamwork and collaboration
- Relationship building
- Sales strategy
- Sales training
- Client acquisition
- Processing payments
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Customer satisfaction
- Excellent communication
Languages
English
Native or Bilingual
Timeline
Upper-Level Sales Lead
Raffi Jewelers Flagship Boutique
01.2024 - Current
Luxury Sales + Clientele Director
Cocoon Apothecary Luxury Spa
01.2023 - Current
Retail Multi Store Management
Saje Natural Wellness
01.2018 - 01.2021
Luxury Office Suites Sales+ Management
Office Suites on Broadway
01.2016 - 01.2018
Premium Sales Associate
Swarovski
01.2013 - 01.2016
OWNER/OPERATOR
MLG COUTURE
01.2012 - Current
Dispute Resolution Camvap Administrator
Better Business Bureau
01.2011 - 01.2016
Luxury Demonstrator Sales Associate
Holt Renfrew
01.2010 - 01.2013
B.A. - Kinesiology
University of Western Ontario
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