MEGHAN CULTON

• Post-secondary experience learning how to navigate/utilize student systems and other relevant programs
• Responded to students and internal stakeholders by email, phone and front-line requests
• Processed applications for both domestic and international students
• Problem solving to assist with financial inquiries and application status
• Collaborated with team members on daily tasks

• Answered inbound calls and answered client concerns by identifying the key issue
• Trained other agents to ensure a positive client experience and to reduce call backs from clients
• Maintained consistent performance, which led to recognition within the company
• Ensured feedback from clients was consistently positive
• Received many positive accolades from TELUS clients
• Covered for management and collaborated with other team managers and colleagues

• Utilized internal software program to check eligibility for Enroute and enrolled qualified individuals
• Filed insurance documents in designated section within corporation
• Member of the recognition Team to keep colleagues engaged
• Also, volunteered to take meeting minutes

• First point of contact for service providers and family members over the phone and in-person
• Answered 30-40 calls daily and assisted the public with questions regarding the facility, while completing other tasks
• Sorted mail and newspapers for staff and residents and helped porter residents around the facility

Bank Secrecy Act Analyst | May 2009-August 2014:

• Assessed confidential information daily to determine the appropriate course of action for business
• Worked with Law Enforcement to obtain confidential information needed for submitting government forms and attended monthly meetings to go over fraud trends
• Researched accounts and was able to save the bank a substantial amount of money, that would have been lost to fraud

Personal Banker| December 2007- May 2009:

• In this role I worked with other team members to complete required internal paperwork.
• I assisted individuals/businesses with opening new accounts and explained disclosure rules
• I was also responsible for filling in for management, when needed and trained new hires

Teller | 2005 - 2007:

• This role included assisting clients and businesses with financial transactions and practicing due diligence when counting money.
• I was responsible for counting the vault and closing duties, as head teller