Meghan Brake
Halifax
Summary
Compassionate Personal Care Assistant with experience in providing assistance in daily living and personal care services in patients' homes per care plan. Familiarity with monitoring patient condition by observing physical and mental conditions, intake and output, exercise. Strengths include strong interpersonal skills to build rapport with patients, families, and staff; ability to maintain confidentiality of sensitive information; adaptability to handle diverse patient needs and crises. Previous work has positively impacted patient lives through consistent provision of empathetic yet efficient care.
Overview
5
5
years of professional experience
2017
2017
years of post-secondary education
Work History
PCA/Kitchen Helper
Mountain View House
Corner Brook
10.2018 - 04.2019
- Assisted residents with daily living activities and personal care routines.
- Maintained a clean and safe environment for residents through regular housekeeping.
- Collaborated with nursing staff to ensure accurate health monitoring of residents.
- Spent time with residents creating bonds and being support.
- Prepared meals and snacks for residents.
- Supported recreational activities to enhance resident engagement and wellbeing.
- Communicated effectively with residents to understand their needs and preferences.
- Provided emotional support to residents, fostering a compassionate environment.
- Adapted care approaches based on individual resident conditions and feedback.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
Waitress/Front Desk Receptionist
Quality Inn
Corner Brook
06.2017 - 10.2018
- Served food and beverages to guests in a timely manner.
- Managed customer orders using point-of-sale system efficiently.
- Assisted with setting up and cleaning dining areas before and after service.
- Handled customer inquiries and resolved issues promptly and courteously.
- Followed health and safety standards while serving food to guests.
- Trained new staff on restaurant procedures and customer service expectations.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Greeted guests warmly and assisted with check-in and check-out processes.
- Managed room reservations using hotel management software and maintained accurate records.
- Responded promptly to guest inquiries and resolved issues to ensure satisfaction.
- Coordinated with housekeeping staff to ensure timely room availability and cleanliness.
- Processed payments efficiently and maintained the cash register accurately.
- Provided information about local attractions, services, and hotel amenities to guests.
- Maintained a professional appearance and upheld company standards for customer service.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Baker
Sobeys
Corner Brook
06.2014 - 05.2015
- Prepared a variety of baked goods following company recipes and standards.
- Managed inventory of ingredients to ensure freshness and availability.
- Operated baking equipment safely and efficiently during production shifts.
- Maintained cleanliness and organization of the baking area for hygiene compliance.
- Collaborated with team members to streamline production processes and workflows.
- Assisted in training new staff on baking techniques and safety protocols.
- Monitored product quality to meet Sobeys' standards for customer satisfaction.
- Adapted to changing demands by adjusting production schedules as needed.
- Operated ovens and other equipment to bake products according to established recipes.
- Followed food safety guidelines while preparing all food items.
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Packaged finished products into boxes or containers for delivery or sale in store.
- Provided customer service by answering questions about menu items or taking orders from customers.
Education
Templeton Academy
Corner Brook, Newfoundland and LabradorSkills
- Personal care assistance
- Health monitoring
- Meal preparation
- Recreational activity support
- Customer order management
- Point-of-sale operation
- Inventory management
- Team collaboration
- Effective communication
- Problem solving
- Emergency response
- Compassionate care
- Cultural sensitivity
Timeline
PCA/Kitchen Helper
Mountain View House
10.2018 - 04.2019
Waitress/Front Desk Receptionist
Quality Inn
06.2017 - 10.2018
Baker
Sobeys
06.2014 - 05.2015
Templeton Academy