Meghal

• Initiate contact with taxpayers, their representatives, and third parties to gather information and documents in order to collect outstanding amounts and resolve/refer compliance issues for an assigned workload.
• Review and analyze account and taxpayer information to determine payment deficiencies, hardship, ability to pay, and identify sources of recovery.
• Receive and respond to mail, telephone and in-office enquiries and complaints from taxpayers and representatives.
• Initiate and follow through with all legal actions until completion in accordance with Agency policies and procedures to collect or encumber assets to safeguard the Agency's interests.

• Queue line - receiving incoming calls on the Identity Protection Services (IPS) Queue line and advising applicants on the documents required to support their claim. Calls are related to the benefit programs

• Making outgoing calls related to the benefits programs and advising applicants what documents are required to support their claim

• Review and verification of documents submitted to support benefit programs and advising applicants the results of the review.

• Assigned to process faxes scanning and linking documents to respective clients chart.
• Responsible to check in clients in pharmacy and Nursing/Doctor queue.
• Reviewing files and records to answer request for information.
• Receiving, sorting and distributing mails.
• Schedule Appointments and following up with clients.
• Updated staff and Doctor schedule on EMR.

• Speak with COVID-19 infected individuals by telephone to collect information regarding their close contacts during a specified time
• Experience as a pod lead in which I oversee 5-6 contact tracers and work on specific facilities that have a Covid-19 outbreak, my role is to communicate with communicable disease nurse coordinators and provide instructions to my team.
• Utilize software's such as PARIS and Meditech to gather health information of patients and input data which can be used by other contact tracers and epidemiologists.

• Traces debtors who have missed their car loan payments and communicate with them via calls, Text msg, social media or email and explain them their options regarding missed payments.
• Communicate with bailiff (give them the address where the vehicle will be, what time to go and other information so that they can repossess the vehicle).
• compile data, statistics, and other information to support research activities.

• Collect payments on past due bills. (90 days to 20 years old bill)
• Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.
• Ensure all customer information is correct, including phone numbers and addresses.
• Follow federal and state laws dealing with debt collection.
• Purge records from deceased people.