Megha Sood
Surrey,BC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in fashion industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Escalation Specialist
Rogers Communications
08.2022 - Current
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
- Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
- Improved customer satisfaction ratings by providing prompt, empathetic support to clients facing issues.
- Championed a customer-centric approach within the escalation team, consistently advocating for clients'' best interests and satisfaction.
Head Cashier
Zara
05.2021 - 11.2022
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Monitored self-checkout systems and provided help in resolving complex problems.
Cashier
Uncle Fatih's Pizza
06.2016 - 11.2021
- Maintained quality customer service in a high-volume hospitality setting.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
Sales Associate
Winners and HomeSense
03.2016 - 09.2016
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate of Arts - Psychology
Langara College
Vancouver, BC06.2019
Skills
- Complaint Handling
- De-Escalation Techniques
- Assertiveness
- Goal Setting and Achievement
- Client Retention Strategies
- Complaint Investigation
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Customer Relations
- Product Knowledge
- Work Prioritization
Availability
- Tuesday, full-day availability
- Wednesday, full-day availability
- Thursday, 6 AM-11AM
- Friday, 6 AM-11AM
- Saturday, 6 AM-11AM
- Sunday, 6 AM-11AM
- Monday, 6 AM-11AM
Note
Availability is changeable.
Locations
Delta, Surrey
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Escalation Specialist
Rogers Communications
08.2022 - Current
Head Cashier
Zara
05.2021 - 11.2022
Cashier
Uncle Fatih's Pizza
06.2016 - 11.2021
Sales Associate
Winners and HomeSense
03.2016 - 09.2016
Associate of Arts - Psychology
Langara College