Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Megha Singh

Brampton,ON

Summary

Highly skilled and dedicated professional with 4 years of experience in customer service and people management. Proven ability to multitask effectively while maintaining a strong focus on customer satisfaction and communication. Possesses a Business-HR diploma and expertise in handling various aspects of recruitment and hiring processes.

Overview

5
5
years of professional experience

Work History

Assistant General Manager

Wendy's
08.2023 - Current
  • Oversee and manage the full recruitment life cycle, including sourcing, interviewing, and onboarding new employees for the restaurant
  • Collaborate with department managers to identify staffing needs and develop effective recruitment strategies to attract top talent
  • Conduct interviews and assess candidates based on their skills, qualifications, and cultural fit within the organization
  • Implement employee retention programs, resulting in a decrease in staff turnover and improved team morale
  • Provide leadership and guidance to the team, fostering a positive and inclusive work environment
  • Address employee concerns, conflicts, and performance issues, working towards resolutions in a fair and constructive manner
  • Plan and conduct regular training sessions for employees to enhance their skills and ensure consistent service quality
  • Analyze key HR metrics to assess the effectiveness of recruitment and retention strategies, making data-driven decisions to improve processes.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Resolved problems promptly to elevate customer approval.

Manager

Wendy's
01.2022 - 08.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Crew Member

Wendy's
10.2020 - 12.2021
  • Delivered exceptional customer service by promptly and courteously assisting customers with their orders and addressing inquiries
  • Effectively operated various kitchen equipment to prepare and serve high-quality food products to customers
  • Demonstrated strong teamwork and communication skills, ensuring smooth coordination with fellow crew members to maintain a clean and efficient restaurant environment
  • Handled cash transactions and maintained accurate records, demonstrating excellent attention to detail
  • Trained new crew members in customer service procedures, enhancing overall team performance.

Rama Gaming House
03.2019 - 03.2020
  • Provided excellent service to customers in a fast-paced gaming environment, ensuring their needs were met and resolving any concerns promptly
  • Maintained a thorough understanding of the menu and gaming offerings, effectively upselling and promoting special events
  • Handled cash transactions, processed payments, and reconciled cash drawers accurately
  • Collaborated with the team to set up and organize gaming areas and ensured a welcoming atmosphere for patrons
  • Utilized excellent interpersonal skills to engage with customers, creating a positive and enjoyable experience for them.

Education

HR Diploma Sheridan - Business

HMC

Skills

  • Multitasking
  • Strong oral and written communication
  • Customer-oriented
  • People Management
  • Punctual
  • Time management
  • Proficient in Excel
  • Knowledge of AI
  • Recruitment and Selection
  • Employee Onboarding and Off boarding
  • HR Policies and Procedures
  • Performance Management
  • Conflict Resolution
  • Training and Development
  • Employee Scheduling
  • Business Operations Knowledge
  • Hiring and Recruitment
  • Staff Management
  • Financial Reporting
  • Customer Retention

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Assistant General Manager

Wendy's
08.2023 - Current

Manager

Wendy's
01.2022 - 08.2023

Crew Member

Wendy's
10.2020 - 12.2021

Rama Gaming House
03.2019 - 03.2020

HR Diploma Sheridan - Business

HMC

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Megha Singh