MEGHA SHARMA
Brampton,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Operations Manager
Manocha Overseas Education
06.2020 - 12.2023
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Preserved student academic files and monitored student progress and achievements.
- Mentored low achieving students to develop plans for grade improvements.
- Excellent communication skills, both verbal and written.
- Coordinated technical training and personal development classes for staff members.
- Evaluated teacher performance through classroom observations and provided constructive feedback to promote continuous improvement.
- Explained available courses of action and possible repercussions of cases to clients.
- Created and managed files to coordinate documentation for visa processing.
Operations Executive
SQ1 Development Pte Ltd.
07.2016 - 02.2018
- Conducted regular inspections of guest rooms and public areas, ensuring consistent cleanliness and quality control.
- Monitored employee performance through regular evaluations, identifying areas of strength as well as opportunities for growth, and providing constructive feedback accordingly.
- Trained and mentored new staff on cleaning and safety protocols.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Addressed customer feedback and complaints to maximize satisfaction.
- Assisted in budget planning for the housekeeping department by projecting future staffing needs and anticipated expenses related to supplies or equipment maintenance.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Increased employee performance through effective supervision and training.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated leadership skills in managing projects from concept to completion.
Operations Executive
Perfect Clean (S) Pte Ltd.
07.2015 - 06.2016
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Communicated repair needs to maintenance staff.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Scheduled and prioritized tasks to staff, overseeing work completion.
Education
Graduate Certificate - Project Management
Algoma University
Mississauga, ON08.2025
MBA -
DAV Institute of Management
Faridabad, Rohtak01.2013
BCA -
DAV Institute of Management
Faridabad, Rohtak01.2011
Skills
- Employee performance evaluation
- Customer service-focused
- Staff Training and Development
- Facilities Inspection
- Management
- Delegating Work
- Superb time management skills
- Operations Management
Languages
English
Professional Working
Timeline
Operations Manager
Manocha Overseas Education
06.2020 - 12.2023
Operations Executive
SQ1 Development Pte Ltd.
07.2016 - 02.2018
Operations Executive
Perfect Clean (S) Pte Ltd.
07.2015 - 06.2016
Graduate Certificate - Project Management
Algoma University
MBA -
DAV Institute of Management
BCA -
DAV Institute of Management
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