MEGHA SHARMA
Toronto,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Receptionist
CAMBRIDGE IELTS INSTITUTE
02.2022 - 12.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Customer Service Representative
Family Business
05.2021 - 02.2022
- Streamlined call center processes for improved efficiency and reduced wait times.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate of Applied Science - Computer Systems Technology
ALPHA COLLEGE OF BUSINESS AND TECHNOLOGY
SCARBOROUGH, ON04.2025
High School Diploma -
IMPERIAL PUBLIC SCHOOL
PUNJAB, INDIA03.2022
Skills
- Proficient in MS Office
- Document Typing and Formatting
- Problem-Solving Skills
- Verbal and Written Communication
- Scheduling
- Active Listening
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
English
Full Professional
ADDITIONAL COURSE
PRO. IN MS-OFFICE WITH INTERNET & DBMS conducted by BOARD OF ZCCES
Timeline
Receptionist
CAMBRIDGE IELTS INSTITUTE
02.2022 - 12.2023
Customer Service Representative
Family Business
05.2021 - 02.2022
Associate of Applied Science - Computer Systems Technology
ALPHA COLLEGE OF BUSINESS AND TECHNOLOGY
High School Diploma -
IMPERIAL PUBLIC SCHOOL
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