Result-driven Financial Service Representative with strong background in customer service, financial planning and sales. Agile with excellent communication and analytical skills and in-depth understanding of financial products and services.
Overview
3
3
years of professional experience
Work History
Financial Services Representative
Cash Money
01.2023 - Current
Cash Handling on a day-to-day basis and sales Inbound and Outbound calls
Advising financial products and cross-selling (loans and Line of credit) to customers according to their needs
Handling customers' queries through all modes of communication- In person, over the call, and by email
General administrative duties such as handling Western Union transactions, Money orders, Cheque cashing
Loans backend processing and auditing loans issued on day to day basis, Vault control management
Opening/closing the branch
Performing daily calls to remind clients of payment arrangements
Reviewing applicants/completing financial risk assessment to determine approvals
Collaborate with various departments to maximize profit while focusing on exceptional customer service and sales.
Sales Associate
H&M
08.2022 - 12.2022
Provide excellent direct and indirect customer service according to H&M standards on the selling floor, in the fitting room and at the cash point
Following store logistics processing- unloads delivery truck, receives shipments, opens and unpacks merchandise and security tagging for loss prevention
Actively work with garments- replenishing, folding, hanging, displaying and merchandising as per H&M guidelines
Performing cash transactions- handles all required transactions, issues receipts and packs merchandise
Execute price changes and transfers
Utilize established H&M policies and procedures to assist in loss prevention for the store and partners with store management as needed
Adhere to H&M values and internal standards, policies and procedures contained in the H&M employee welcome book
Work effectively with the team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained to H&M standards
Assist in training new Sales Advisors.
Call Centre Representative
AllianceOne Group
11.2021 - 04.2022
Assist an average of 500 clients in a week and consistently meet performance benchmarks in all areas (speed, accuracy, and volume)
Provide professional customer service that reflects positively on the company
Handle incoming calls or inquiries from prospective clients and log data in CRM and other tools
Assist customers by solving customer's inquiries and concerns
Responded to inquiries about products and services, processing payments, or performing general account maintenance
Research issues on various computer systems and databases to resolve complains and outline solutions
Maintain Positive attitude and strong interpersonal and communication skills.
Sales Associate
Zara Canada
06.2021 - 11.2021
Provide exceptional client experience by executing Zara Sales Culture
Build and maintain relationships with store team, peers, and relevant partners
Participate in stock room set-up and organization
Ensure the right quantity of stock is in the right place at the right time
Maintain proper presentation of merchandise in accordance to corporate directives
Efficiently and accurately support with shipping and receiving of merchandise
Perform inventory counts upon corporate office direction
Support cleanliness and maintenance of physical store to create a safe and comfortable shopping experience
Adhere to loss prevention policies to prevent external and internal theft
Resolve customer complaints and negotiated solutions while offering unparalleled customer support
Education
Diploma in Marketing -
Lambton College
12.2022
Bachelor of Commerce - Business Administration
Punjab University - India
08.2016
Skills
Professional presentation and proper etiquette with customers in person, on phone and through email
Excellent communication and interpersonal skills, able to work as a team player and independently
Proficient keyboard and multi-tasking skills, showcased through the use of several applications; experience in working with CRM applications
Ensure that each customer receives outstanding service by providing a friendly environment
Demonstrated ability to perform at a high level, to support high volume of inbound calls
Proven work ethics and able to work in a fast paced environment with minimal supervision
Able to build and maintain lasting relationships with customers
Ability to work in fast paced environment and manage multi-tasks
Self-motivated, with high energy and an engaging level of enthusiasm
Adequate knowledge of Microsoft Word, Publisher, PowerPoint, Excel & Adobe Photoshop