Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Languages
Timeline
Generic

Megha Purohit

Mississauga,ON

Summary

Customer Service and Technical Support Specialist with 4 years of experience. Skilled in troubleshooting network, Internet, cable, satellite, digital phone, and computer issues. Proficient in diagnosing problems, using internal tools, and delivering exceptional customer experiences. Experienced in web development and creating dynamic solutions. Strong communicator with excellent time management and multitasking skills, dedicated to improving customer satisfaction and promoting client products.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative / Technical Support

SITEL Group-Intuit
12.2021
  • Handle incoming customer inquiries and complaints
  • Provide knowledgeable responses to customer inquiries and resolve customer complaints in a timely and friendly manner
  • Utilize customer service software to track and document customer interactions.

Web Developer

WDD Technologies
03.2021
  • Develop web applications using HTML, CSS, JavaScript, and using server-side
  • Design, develop, and maintain web page layouts and user interfaces
  • Design and edit logos and images using graphic design tools: photoshop & illustrator
  • Perform coding and testing of web applications.

Collection Associate/Customer Service Representative

CBV
10.2022 - 09.2023
  • Developing payment plans, Monitoring assigned accounts
  • Contacting debtors to begin the recovery process and negotiating debt payments
  • Handle incoming customer inquiries, complaints
  • Utilize customer service software to track and document customer interactions.

Customer Service

Dundas Fruits & Vegetables
01.2016 - 08.2018
  • Greet customers entering the store and answer their queries
  • Scan items and collect payments
  • Issue receipts, refunds, and changes.

Dietitian

Maximum Fitness Center
08.2012 - 03.2015
  • Develop individualized nutrition plans for patients/clients to meet their health goals
  • Educate patients/clients on the importance of nutrition and its impact on health.

Education

High School Diploma -

Trios College
07.2021

Bachelor of Science - Food Nutrition

M.S. University
Vadodara, India
04.2012

Skills

  • Customer Service
  • Technical Support and Troubleshooting
  • Communication
  • Issue Resolution
  • Web Development
  • HTML, CSS, JavaScript
  • Graphic Design (Photoshop, Illustrator)
  • Time Management and Multitasking
  • Payment Plans and Debt Recovery
  • Customer Interaction Documentation

Websites

Certification

Enterprise Web & Mobile Development

Accomplishments

  • Achieved a 94% customer satisfaction rating based on customer feedback surveys
  • Increased code efficiency of the customer portal by 55%
  • Co-developed a dynamic, secure Website from scratch
  • Launched a visually appealing, user-friendly Webspace with interactive features to optimize traffic
  • Designed the front-end applications, and user interactive (UI) web pages using web technologies such as HTML5, JavaScript, SQL, and Bootstrap
  • Successfully Developed website mock-ups for clients to ensure quality control and client satisfaction before the project

Languages

English
Full Professional

Timeline

Collection Associate/Customer Service Representative

CBV
10.2022 - 09.2023

Customer Service Representative / Technical Support

SITEL Group-Intuit
12.2021

Web Developer

WDD Technologies
03.2021

Customer Service

Dundas Fruits & Vegetables
01.2016 - 08.2018

Dietitian

Maximum Fitness Center
08.2012 - 03.2015

High School Diploma -

Trios College

Bachelor of Science - Food Nutrition

M.S. University

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Megha Purohit