Megha Patel
Customer Service Representative
Pickering
Summary
Dynamic and results-driven professional with extensive experience in customer service excellence. Proven ability in data entry and payment processing, coupled with strong active listening skills. Recognized for enhancing client satisfaction and maintaining organized environments, contributing to a welcoming atmosphere for visitors and clients alike.
Overview
16
16
years of professional experience
Work History
Receptionist
Crest Circuit Incorporated
12.2018 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
Front Desk Receptionist
Travelodge by Wyndham Trenton
03.2015 - 11.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Retail Sales Associate
Zara
01.2011 - 04.2013
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Call Centre Representative
Reliable Consulting
06.2007 - 12.2010
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Processed cash and credit card payments rapidly and accurately.
Team Member
Tim Hortons
04.2006 - 06.2007
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Education
Bachelor of Commerce -
SCPF Commerce College
Dabhoi, Gujarat, INMaster of Commerce -
SCPF Commerce College
Dabhoi, Gujarat, INSkills
- Data entry
- Telephone skills
- Time management
- Office management
- Microsoft Office Suite
- Payment Processing
- Active Listening
- Sympathetic attitude
- Customer service excellence
- Verbal and written communication
Timeline
Receptionist
Crest Circuit Incorporated
12.2018 - 08.2022
Front Desk Receptionist
Travelodge by Wyndham Trenton
03.2015 - 11.2018
Retail Sales Associate
Zara
01.2011 - 04.2013
Call Centre Representative
Reliable Consulting
06.2007 - 12.2010
Team Member
Tim Hortons
04.2006 - 06.2007
Bachelor of Commerce -
SCPF Commerce College
Master of Commerce -
SCPF Commerce College
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