Summary
Overview
Work History
Education
Skills
Timeline
Generic

MEGHA PATEL

Blythe

Summary

Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities.Highly skilled with background in generating revenue growth, developing pricing strategies, and conducting financial analysis. Strengths include strong analytical abilities, strategic planning skills, and expertise in leveraging data to drive decision-making. Known for optimizing revenue streams and impacting bottom-line profitability at previous positions.

Overview

7
7
years of professional experience

Work History

Owner/Manager

Super 8,Blythe
Blythe
06.2023 - Current
  • Analyzed financial statements to assess profitability of the business operations.
  • Developed and implemented marketing strategies to increase hotel occupancy.
  • Tracked inventory levels of amenities such as linen, toiletries, ordering more when necessary.
  • Oversaw daily operations of the hotel including check-in and check-out processes.
  • Prepared monthly reports summarizing sales figures, expenses and other data points.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Oversaw recruiting, interviews and new employee hiring.

Owner/Manager

Days inn,Blythe
Blythe
10.2021 - 10.2023
  • Resolved customer complaints quickly and efficiently while ensuring satisfaction.
  • Initiated programs that encouraged team building amongst staff members.
  • Oversaw daily operations of the hotel including check-in and check-out processes.
  • Introduced innovative methods for streamlining workflow processes within the hotel premises.
  • Developed and implemented marketing strategies to increase hotel occupancy.
  • Analyzed financial statements to assess profitability of the business operations.
  • Created a budget for the hotel and monitored expenditures to ensure cost-efficiency.
  • Provided strategic guidance towards achieving long term goals of the organization.
  • Prepared monthly reports summarizing sales figures, expenses and other data points.

  • Ensured compliance with applicable laws and regulations related to business operations.

Customer Service Manager

TRU by hilton
North Charleston
01.2019 - 05.2021
  • Welcome to the guests and log in.
  • Inspect the appearance and cleanliness of the grounds, the public areas, and the guest rooms.
  • Make sure that the specifications of the company for housekeeping, decoration, and guest services are met.
  • Answer your hotel facilities and policy concerns.
  • Follow the hotel's finances.
  • Interviewing, recruitment, preparation, and ending.
  • Track the productivity of hotel staff and ensure that guests are satisfied.
  • Coordinate and fix any problems relevant to the front office and back-office operations.
  • Fix budgets and room rates for the various departments, allocate funds, and approve expenditures.

Customer Service Manager

BI-LO LLC
Goose Creek
04.2019 - 06.2020
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.

Manager

Days Inn
Ladson
12.2017 - 12.2018
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.

Education

Associate of Science - Dental Hygiene

Trident Technical College
Charleston, SC
05.2022

Associate of Arts and Science -

Trident Technical College
Charleston, SC
02.2020

Bachelor of Arts -

Uka Trasdia University
Surat, INDIA
03.2016

High School Diploma -

J B Diamond
Gujarat, India
03.2014

Skills

  • Business operations understanding
  • Organization and efficiency
  • Meticulous and organized
  • Multi-line telephone skills
  • Microsoft Office Specialist Certified
  • Project management
  • Sales Techniques
  • Staff development
  • Contract development and management

Timeline

Owner/Manager

Super 8,Blythe
06.2023 - Current

Owner/Manager

Days inn,Blythe
10.2021 - 10.2023

Customer Service Manager

BI-LO LLC
04.2019 - 06.2020

Customer Service Manager

TRU by hilton
01.2019 - 05.2021

Manager

Days Inn
12.2017 - 12.2018

Associate of Science - Dental Hygiene

Trident Technical College

Associate of Arts and Science -

Trident Technical College

Bachelor of Arts -

Uka Trasdia University

High School Diploma -

J B Diamond

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