MEGHA PATEL
Burnaby,BC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Laboratory Technician
SGS
BURNABY, BRITISH COLUMBIA
09.2022 - Current
- Managed laboratory supplies and equipment, providing maximum output to meet data deadlines.
- Prepared lab for daily operations by stocking materials and equipment.
- Communicated with outside parties and laboratory management regarding test results.
- Handled administrative tasks for laboratory staff and overall operations.
- Maintained, calibrated and troubleshot pH probes, EC meters, balances, automatic pipettes and diluters.
- Assisted and instructed other laboratory technicians.
- Collected and organized data to perform data analysis and prepare technical reports.
Training Manager
Gusto Promotions
BURNABY, BRITISH COLUMBIA
07.2021 - 09.2022
- Designed training schedules for new and existing employees.
- Mentored team members to succeed and advance within department and company.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Approved new training techniques and suggested enhancements to optimize existing training programs.
- Collaborated with management to align on strategy and communication of content.
- Explored new technologies to address or identify gaps and provide standardization and optimization.
- Delivered cohort training, learning activities and assessments, monitoring adoption of learning.
- taking interview and recruit new team members.
Client Service Representative
Gusto Promotion
Vancouver, BC
02.2020 - 03.2021
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Scheduled and confirmed appointments based on customer availability.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Personalized client experience, identifying unique needs and providing information and services to match.
- Promoted client satisfaction by working with operational teams in proper resolution of service issues.
- Performed needs analysis and presented options based on findings to help customers make decisions.
Quality Control Chemist
Yash Medicare
Himatnagar, Gujrat, India
05.2017 - 11.2019
- Prepared test solutions, compounds and reagents for laboratory tests.
- Oversaw lab equipment installations, calibrations and maintenance.
- Interpreted data and employed technical expertise to perform sophisticated analytical procedures.
- Evaluated daily performance and accuracy of lab technicians.
- Created and documented test procedures and updated or expanded existing procedures.
- Kept lab according to set standards by calibrating equipment and performing preventive maintenance.
Education
Master’s - administrative science
Fairleigh Dickinson University
05.2021
Master of Science - Science
Hemchandracharya North Gujrat University
Patan, India04.2017
Bachelor of Science - Chemistry
Hemchandracharya North Gujrat University
Patan, India06.2015
Skills
- Verbal and Written Communication
- Multitasking and Prioritization
- Customer Retention Strategies
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Data Entry
- Upselling Products and Services
- Customer Data Confidentiality
- Inventory Management
- Teamwork and Collaboration
- Administrative and Office Support
- Promoting Brand and Company Identity
- Relationship Building
- Microsoft Office
Languages
Languages
English
Hindi
Gujarati
Timeline
Laboratory Technician
SGS
09.2022 - Current
Training Manager
Gusto Promotions
07.2021 - 09.2022
Client Service Representative
Gusto Promotion
02.2020 - 03.2021
Quality Control Chemist
Yash Medicare
05.2017 - 11.2019
Master’s - administrative science
Fairleigh Dickinson University
Master of Science - Science
Hemchandracharya North Gujrat University
Bachelor of Science - Chemistry
Hemchandracharya North Gujrat University
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