MEGHA NAVIN
Scarborough,ON
Summary
Results-oriented and empathetic customer service professional with a proven track record of delivering exceptional support and satisfaction to clients. Possess excellent communication skills and a deep understanding of customer needs, with the ability to resolve issues efficiently and build lasting customer relationships. Adept at handling high-pressure situations while maintaining a positive attitude and delivering top-notch service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Quality Analyst Sales
Voysus Connection Experts Inc
07.2021 - 09.2023
- Monitor sales calls, emails, and customer interactions to ensure they adhere to company policies, procedures, and quality standards.
- Evaluate the effectiveness of sales representatives by assessing their communication skills, product knowledge, adherence to scripts, and overall sales techniques.
- Provide constructive feedback to sales team members based on evaluations, and offer coaching and training to help improve their sales skills and customer interactions.
- Maintain detailed records and documentation of quality evaluations, trends, and recommendations for process improvements.
- Gather and analyze customer feedback to identify areas for improvement and recommend actions to enhance the overall customer experience.
Technical Sales Representative
Voysus Connection Experts Inc.
02.2021 - 07.2021
- Develop an in-depth understanding of the technical aspects and capabilities of the products or services being sold.
- Identify potential customers, understand their technical requirements, and establish relationships by providing tailored solutions.
- Manage and nurture long-term relationships with existing clients, ensuring customer satisfaction and repeat business.
- Meet or exceed sales targets and revenue goals set by the organization
Junior Data Analyst Internship
Samplits
09.2020 - 12.2020
- Performed routine tasks under direct supervision and within established procedures and guidelines.
- Monitored and controlled data upload, checking for successful data import and quality.
- Analyzed user concerns, requirements and requests for system features and uses.
- Developed customized reports, summarizing and presenting data in visually appealing format.
Cashier /Customer Service Representative
McDonald's
05.2019 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Senior PHP Web Developer
Kreativ Grafik
01.2019 - 04.2019
- Designed, implemented and monitored web pages and sites for continuous improvement and created reported based on the solutions
- Delivered user support to clients to train, educate and answer questions Trained and supervised team members for ongoing projects
- Established milestones for projects and prepared all team members to meet aggressive deadlines.
Faculty Teacher /PHP Developer
Florinta Info Solutions Pvt Ltd
01.2018 - 10.2018
- Regularly updated knowledge of latest industry trends in web development and related technologies.
- Used different learning modes and types of technology to engage students in achieving learning outcomes.
- Researched and selected course texts and supplemental learning materials.
- Planned, coded and deployed web-based applications using PHP, MySQL and JavaScript.
PHP Web Developer
Aspiris Technologies
05.2015 - 04.2017
- Created web applications and components using PHP programming language.
- Suggested changes and enhancements for websites by offering specific solutions and improvements based on end-user needs.
- Coded, tested, debugged and monitored websites for clients.
Education
PG - Diploma - Cloud Computing In Big Data
Lambton College
Toronto, ON12.2020
Bachelor of Science - Computer Science
Vidya Academy Of Science And Technology
Toronto, ON05.2015
Skills
- Customer Service and Assistance
- Providing Feedback
- Microsoft Word
- Customer Relations
- Microsoft Excel
- Quality Assurance
- Issue Resolution
- Sales
- Communication
- Teamwork
- Multitasking
- Data Tracking
- Creative Thinking
Languages
English
Hindi
Timeline
Quality Analyst Sales
Voysus Connection Experts Inc
07.2021 - 09.2023
Technical Sales Representative
Voysus Connection Experts Inc.
02.2021 - 07.2021
Junior Data Analyst Internship
Samplits
09.2020 - 12.2020
Cashier /Customer Service Representative
McDonald's
05.2019 - 12.2020
Senior PHP Web Developer
Kreativ Grafik
01.2019 - 04.2019
Faculty Teacher /PHP Developer
Florinta Info Solutions Pvt Ltd
01.2018 - 10.2018
PHP Web Developer
Aspiris Technologies
05.2015 - 04.2017
PG - Diploma - Cloud Computing In Big Data
Lambton College
Bachelor of Science - Computer Science
Vidya Academy Of Science And Technology
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