Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
References
Timeline
Generic

Megha M S

Oshawa,ON

Summary

Results-oriented IT consultant certified in PMP, CSM & ITIL with 7+ years of expertise in customer assistance, ServiceNow administration, and project management; skilled at working in cross-functional and remotely located teams to develop, build, and maintain important hardware and software components. demonstrated capacity to successfully oversee projects from inception to completion.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Consultant

Allianz Technology
06.2020 - Current
  • Successfully managed six projects, ensuring on-time delivery and client satisfaction.
  • Collaborated with clients to define project scope, objectives, and deliverables.
  • Led a team of 30+ technical professionals to implement key software and hardware solutions.
  • Developed and maintained strong client relationships, resulting in 90% client retention.
  • Planned and developed interfaces that simplified overall management and offered ease of use.
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
  • Developed clear specifications for project plans using customer requirements.
  • Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.

IT Specialist

Ernst & Young
10.2016 - 05.2020
  • Configured hardware, devices, and software to set up work stations for employees and clients
  • Responded to support requests from end-users and patiently walked clients through basic troubleshooting tasks.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Conducted training sessions for clients to ensure effective use of the implemented solutions.

Education

Post Graduate Certificate - Project Management

Durham College
Oshawa
08.2024

B.Tech - Electronics & Communication Engineering

LBS Institute of Technology
Kerala
04.2015

Skills

  • Requirements Analysis and Design Phases
  • Information Technology Infrastructure
  • Systems Architecture Analysis
  • Application Development
  • Project Management
  • Client Relationship Management
  • Systems Design and Implementation
  • Agile and Waterfall Methodologies
  • IT Strategy Development
  • Client Support and Maintenance
  • Leadership
  • Problem Solving
  • Continuous Learning
  • Team Collaboration
  • Active Listening

Accomplishments

Awarded the EY Extra Miler Award – for Quarter 2,FY’19 in the category "Exceptional Client Service”

Languages

English
Full Professional
Malayalam
Native or Bilingual
Hindi
Professional Working

Certification

PMP

Certified ScrumMaster (CSM)

ServiceNow Certified System Administrator

Microsoft Excel Associate (Office 2019)

ITIL V3

References

Available upon request.

Timeline

IT Consultant

Allianz Technology
06.2020 - Current

IT Specialist

Ernst & Young
10.2016 - 05.2020

Post Graduate Certificate - Project Management

Durham College

B.Tech - Electronics & Communication Engineering

LBS Institute of Technology

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Megha M S