Megha Megha
Summary
Proven leader in fast-paced retail environments, I excelled at Wendy's by enhancing store efficiency and customer satisfaction. Skilled in cash handling and problem-solving, I significantly improved transaction accuracy and fostered strong client relationships. My mentoring of new staff and strategic merchandise management drove sales and operational improvements, showcasing my ability to balance hard and soft skills effectively.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Wendy's Restaurant
11.2022 - 06.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Shift Supervisor
Wendy's
09.2019 - 09.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Develop promotions and new attractions to increase sales
- Manage restaurant daily operations and employees.
- Created schedules for team, maintaining weekend and holiday availability, guaranteeing zero understaffed nights and assign duties.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Education
Post-Graduate Certificate - Global Business Management
Conestoga College Institute of Technology And Advanced Learning
Waterloo, ON12-2020
Post-Graduate Certificate - Global Hospitality Management
Conestoga College Institute of Technology And Advanced Learning
Waterloo, ON04-2020
Bachelor of Arts - Economics, English Literature, Political Science
Punjabi University
Patiala, Punjab, India06-2018
Skills
- Problem-solving
- Cash handling
- Customer service
- Customer experience
- Workplace safety
- Training and mentoring
- Inventory control and record keeping
- Time management
- Store opening and closing
- Policy enforcement
- Staff supervision
- Goals and performance
- Positive attitude
- Relationship building and management
- Microsoft Office Suite
Languages
English
Hindi
Punjabi
Timeline
Assistant Store Manager
Wendy's Restaurant
11.2022 - 06.2024
Shift Supervisor
Wendy's
09.2019 - 09.2022
Post-Graduate Certificate - Global Business Management
Conestoga College Institute of Technology And Advanced Learning
Post-Graduate Certificate - Global Hospitality Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Arts - Economics, English Literature, Political Science
Punjabi University
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