Megha Megha
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
RBC Royal Bank
01.2024 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Collection Customer Service Representative
CIBC Bank
07.2022 - 03.2023
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Ensured compliance with all applicable federal, state, and local regulations governing debt collection activities while protecting consumer rights.
- Mitigated potential losses by closely monitoring high-risk accounts and taking appropriate action when necessary, such as recommending litigation or writeoffs.
- Negotiated settlements within approved guidelines while preserving positive customer relationships whenever possible.
Security Supervisor
Eclipse Security Services Inc
07.2019 - 03.2022
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Oversaw team of security officers and managed scheduling and performance evaluations.
Education
Post Graduate Diploma - Human Resource Management
St. Clair College of Applied Arts And Technology
Toronto, ON09.2019
Post Graduate Diploma - International Business Management
St. Clair College of Applied Arts And Technology
Toronto08.2018
Bachelor of Commerce - Business Administration
Punjab College of Techincal And Education
04.2016
Skills
- Customer Service
- Good communication skills
- Customer Relations
- Call center experience
- Customer Relationship Management (CRM)
- Project Management
- De-Escalation Techniques
- Account Management
Languages
English
Native or Bilingual
Timeline
Customer Service Specialist
RBC Royal Bank
01.2024 - Current
Collection Customer Service Representative
CIBC Bank
07.2022 - 03.2023
Security Supervisor
Eclipse Security Services Inc
07.2019 - 03.2022
Post Graduate Diploma - Human Resource Management
St. Clair College of Applied Arts And Technology
Post Graduate Diploma - International Business Management
St. Clair College of Applied Arts And Technology
Bachelor of Commerce - Business Administration
Punjab College of Techincal And Education
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