Megha M
Langley,BC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Office Coordinator
Yarova Consulting
08.2022 - Current
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reconciled account files and produced monthly reports.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Scheduling coordination for virtual and in-person meetings and recruitment.
- Welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries and directing visitors
- Created and implemented secure filing systems for sensitive employee and client documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Office Administrator
A1 Windows Mfg Ltd
08.2016 - 07.2021
- Duties include answering and transferring inbound phone calls, responding to inquiries via email and phone, creating and updating records and databases, performing general clerical duties, assisting colleagues, retrieving information from filing systems, scheduling and coordinating appointments, maintaining storage spaces, keeping records of orders, assisting managers with administrative functions, and other assigned duties.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Retention Specialist
Rogers Wireless
11.2015 - 08.2016
- Responsibilities include answering inbound calls, responding to customer requests and inquiries, handling questions about products and accounts, performing data entry, addressing problems and complaints, working on retaining business with existing customers, and providing administrative support to team and operation managers.
Supervisor
Sula
05.2014 - 11.2015
- Responsibilities include greeting and welcoming customers, receiving calls and organizing reservations, managing financial targets and accounts, leading the team, assisting customers in choosing dishes, explaining menu items, managing servers and buzzers, serving food and beverages, ensuring excellent service, taking directions from managers, checking customers' identification, preparing checks, stocking service areas, and managing inventory.
- Maintained database systems to track and analyze operational data.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Masters - Administrative Science
Fairleigh Dickinson University
Skills
- Office Administration
- Correspondence Management
- Contract coordination
- Inventory Coordination
- Problem analysis and problem solving
- Microsoft Office
- Data Entry
Personal Information
Title: Office Administrator
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Telugu
Native or Bilingual
Timeline
Office Coordinator
Yarova Consulting
08.2022 - Current
Office Administrator
A1 Windows Mfg Ltd
08.2016 - 07.2021
Retention Specialist
Rogers Wireless
11.2015 - 08.2016
Supervisor
Sula
05.2014 - 11.2015
Masters - Administrative Science
Fairleigh Dickinson University
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