Megha John
Edmonton,Alberta
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Food Service Supervisor
Pita Pit
09.2023 - 04.2024
- Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Cashier Team Lead
Sunterra Market
05.2023 - 09.2023
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Customer Service Representative
Pita Pit
09.2022 - 04.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Event Coordinator & Office Admin Assistant
Redvio Event Management
03.2021 - 07.2022
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
Administrative Assistant
STAARC Consultants (Structural &Architectural)
09.2017 - 02.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Certificate - M S Office
G-Tech
Kerala, India 05.2001 -
Post Graduation Certificate - Supply Chain Management - Global Logistics
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON 05.2001 -
Post Graduation Certificate - Business Analytics
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON 05.2001 -
MBA - Human Recourse And International Business
M G University
Kerala India 05.2001 -
Certificate - SAP
MIIM
Kerala India 05.2001 -
Bachelor of Arts - English Language And Literature
M G University
Kerala India 05.2001 -
Skills
Microsoft Office ( Excel, Word, PowerPoint, Outlook)
Teamwork and Collaboration
Time Management
Problem-solving abilities
Adaptability and Flexibility
Effective Communication
Task Prioritization
Employee Scheduling
Inventory Management
Languages
English
Full Professional
Timeline
Food Service Supervisor
Pita Pit
09.2023 - 04.2024
Cashier Team Lead
Sunterra Market
05.2023 - 09.2023
Customer Service Representative
Pita Pit
09.2022 - 04.2023
Event Coordinator & Office Admin Assistant
Redvio Event Management
03.2021 - 07.2022
Administrative Assistant
STAARC Consultants (Structural &Architectural)
09.2017 - 02.2021
Certificate - M S Office
G-Tech
05.2001 -
Post Graduation Certificate - Supply Chain Management - Global Logistics
Conestoga College Institute of Technology And Advanced Learning
05.2001 -
Post Graduation Certificate - Business Analytics
Conestoga College Institute of Technology And Advanced Learning
05.2001 -
MBA - Human Recourse And International Business
M G University
05.2001 -
Certificate - SAP
MIIM
05.2001 -
Bachelor of Arts - English Language And Literature
M G University
05.2001 -
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