Summary
Overview
Work History
Education
Skills
Certification
Languages
Refrences
Timeline
Generic

Prince SHARMA

Surrey,BC

Summary

A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt to working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Service Advisor

Go Auto Dodge
Surrey, BC
12.2023 - Current
  • Greeted customers and addressed their needs in a professional manner.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Maintained records of customer interactions and transactions.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Prepared invoices for services rendered and collected payments from customers.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Resolved customer complaints in an efficient and courteous manner.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.
  • Developed strong relationships with customers by providing exceptional customer service.

Delivery Truck Driver Class 3 ( Air Brakes)

Pratts food
Surrey, BC
11.2023 - Current
  • Loaded delivery truck with items for delivery.
  • Maintained accurate records of deliveries, including times, addresses, and signatures..
  • Reported any problems encountered while on route to supervisor immediately.
  • Documented any accidents or incidents that occurred while operating the delivery truck.
  • Adhered to all applicable laws and regulations while driving the company vehicle.
  • Responded quickly to emergency situations such as traffic delays or weather conditions
  • Operated hand trucks, pallet jacks, forklifts, lift gates and other equipment as needed.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Maneuvered shipments with carts, hands trucks and pallet jacks, loading and unloading vehicles to maintain tight timetables.
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.

Field technician

Intek Communications
Markham
10.2020 - 10.2023
  • Supervised field operations teams to complete projects within established timelines
  • Monitored employee performance for compliance with regulations and policies
  • Installed and provided technical support for equipment
  • Led team of up to 30 service technicians in field activities
  • Monitored work performance and quality to maintain standards
  • Checked safety practices and integrity of PPE
  • Translated main cable and equipment location blueprints to technicians while declaring system outages and rerouting staff for timely service completion
  • Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.

Education

GED -

Canadore College of Applied Arts And Technology
09.2020

GED -

Conestoga College Institute of Technology And Advanced Learning
09.2019

Bachelor of Science | Mechanical Engineering -

ACET
08.2015

Skills

  • Judgment and Decision-Making
  • Team Collaboration
  • Customer Consulting
  • Multitasking and Organization
  • Customer Relationship Management
  • Excellent Communication

Certification

valid provincial Class 3 with air brakes

Languages

English
Professional
Punjabi
Native/ Bilingual
hindi
Native/ Bilingual

Refrences

References available upon request.

Timeline

Service Advisor

Go Auto Dodge
12.2023 - Current

Delivery Truck Driver Class 3 ( Air Brakes)

Pratts food
11.2023 - Current

Field technician

Intek Communications
10.2020 - 10.2023

GED -

Canadore College of Applied Arts And Technology

GED -

Conestoga College Institute of Technology And Advanced Learning

Bachelor of Science | Mechanical Engineering -

ACET

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Prince SHARMA