Megha Dehal
Bank of Montreal (BMO)
Montreal,QC
4
Languages
10
years of professional experience
Treasury and payments professional with more than five years of experience at BMO supporting high-value banking operations. Committed to delivering exceptional client experience by addressing concerns with empathy, patience and professionalism. Experienced in handling confidential financial information, resolving complex client inquiries, and collaborating across multiple business units to deliver efficient banking solutions. Proven leadership through workplace engagement initiatives and governance roles within academic organizations.
Work History
Treasury & Payment Analyst
5 Years 1 Month- Support treasury payment operations through accurate processing, reconciliation, and monitoring of financial transactions.
- Prepare, review, and validate legal and banking documentation while ensuring compliance with internal policies, regulatory requirements, and operational standards.
- Maintain confidential client documentation within secure banking platforms while maintaining strict data privacy and information security standards.
- Lead onboarding for Online Banking for Business clients, providing guidance through implementation and ensuring an exceptional client experience.
- Collaborated with internal partners across treasury, operations, compliance, and client service teams to ensure timely, accurate execution of banking requests, enhancing interdepartmental efficiency.
- Served as primary point of contact for client inquiries, resolved complex operational issues efficiently, and upheld high service standards, fostering client satisfaction.
- Coordinate audit billing activities by validating billing information, reconciling discrepancies, and maintaining audit-ready documentation.
- Led Ambition Winning Culture Challenge (AWCC) as Team Lead, promoting employee wellness, engagement, and collaboration, strengthening team morale.
- Recipient of the Grand Ovation Award (2025) for leadership and outstanding contribution as AWCC Team Lead.
Market Research Interviewer
7 Years 10 Months- Conducted detailed interviews and surveys on behalf of major Canadian organizations using standardized research methodologies.
- Provided professional customer service, effectively addressing respondent questions and concerns to enhance respondent experience. Ensured confidentiality while documenting participant responses accurately to maintain trust and data integrity.
- Consistently met productivity and quality benchmarks in a fast-paced environment.
Chief Returning Officer
1 Month- Administered general elections, by-elections, and candidate debates to enhance transparency and encourage engagement within the association, applying governance practices to uphold integrity and foster trust in electoral outcomes.
- Ensured compliance with constitutional bylaws and election regulations throughout electoral processes.
- Prepared official reports for board of directors, supporting informed decision-making and strategic planning.
Vice-President, Academics
1 Year- Developed programming to promote academic integrity, focusing on plagiarism prevention and essential professional skills.
- Coordinated academic workshops that enhanced professional development and supported student success.
- Managed logistics for events, ensuring seamless venue coordination, sponsorship acquisition, audiovisual setup, and accommodations.
Education
School of Community And Public Affairs - Certificate in Immigration Studies
Bachelor of Arts - Political Science
Skills
Banking and treasury operations
Legal Documentation
Audit compliance
Data privacy and security
Microsoft Office proficiency
Operational leadership
Team collaboration
Confidential Information Management
Attention to Detail
Critical thinking
Accomplishments
Recipient of the Grand Ovation Award (2025) for leadership and outstanding contribution as AWCC Team Lead.
Languages
English
Native or Bilingual
French
Native or Bilingual
Punjabi
Limited Working
Hindi
Limited Working
Timeline
Treasury & Payment Analyst
Bank of Montreal (BMO)
07.2021 - CurrentRead More
Chief Returning Officer
Political Science Student Association – Concordia University
03.2021 - 04.2021Read More
Vice-President, Academics
Political Science Student Association – Concordia University
05.2019 - 05.2020Read More
Market Research Interviewer
Forum Research
10.2016 - 08.2024Read More
Concordia University
School of Community And Public Affairs from Certificate in Immigration Studies
Read More
Concordia University
Bachelor of Arts from Political Science
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