Megha Chandrashekar
Manager
Vancouver,BC
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
Work History
Customer Service Representative
Dollarama
Vancouver, BC
01.2021 - 04.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer adjustments to maintain financial accounts.
- Updated account information to maintain customer records.
Customer Service Representative
CTS Enterprises
Norwich, United Kingdom
11.2017 - 10.2018
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Created and maintained detailed database to develop promotional sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Effective liaison between customers and internal departments.
- Investigated and resolved accounting, service and delivery concerns.
Manager
Motor Fuel Group
England, United Kigdom
10.2015 - 01.2017
- Onboarded new employees with training and new hire documentation.
- Monitored expenditures to mitigate risk of overages.
- Accomplished multiple tasks within established timeframes.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Evaluated suppliers to maintain cost controls and improve operations.
- Recruited and hired top performers to add talent and value to department.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Project Manager
Priyadarshini Constructions
Bangalore, Karnataka, India
07.2013 - 08.2014
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs and monitored performance.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
Business Development Manager
Priyadarshini Constructions
Bangalore, Karnataka
07.2013 - 08.2014
- Reached out to potential customers via telephone, email and in-person inquiries.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Education
MBA - Business
University Canada West
Vancouver, BC 07.2020 - 04.2022
Master of Science - Computer Science
Anglia Ruskin University
Cambridge, United Kingdom 10.2015 - 01.2017
Bachelor of Computer Applications -
Bangalore University
Bangalore, Karnataka, India 07.2013 - 05.2015
Diploma - Mechatronics
Acharya Institute of Technology
07.2009 - 07.2012
Skills
Report preparation
Accomplishments
- Implemented a series of business case models and analytics which are highly commended by the management
- Successfully completed Master Dissertation Thesis “Developing an e-prescription system for Indian Hospital” in 2017
- Successfully completed project on “Agriculture Robot” working model in 2012.
Certification
Data Analysis with Python
Timeline
Data Analysis with Python
03-2022
Data Visualization with Python
03-2022
Digital Analytics & Regression
03-2022
Customer Service Representative
Dollarama
01.2021 - 04.2021
MBA - Business
University Canada West
07.2020 - 04.2022
Customer Service Representative
CTS Enterprises
11.2017 - 10.2018
Manager
Motor Fuel Group
10.2015 - 01.2017
Master of Science - Computer Science
Anglia Ruskin University
10.2015 - 01.2017
Project Manager
Priyadarshini Constructions
07.2013 - 08.2014
Bachelor of Computer Applications -
Bangalore University
07.2013 - 05.2015
Business Development Manager
Priyadarshini Constructions
07.2013 - 08.2014
Diploma - Mechatronics
Acharya Institute of Technology
07.2009 - 07.2012
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