Megha
Brantford,ON
Summary
Experienced in establishing and maintaining excellent client communication and relationships. One year of successful retail experience in diverse settings. Bilingual, hardworking, detail-oriented team player with strong organizational skills. Proven ability to handle multiple projects simultaneously with accuracy.
Overview
2
2
years of professional experience
Work History
Financial Service Representative
Gatestone & Co.
11.2022 - 10.2023
- Negotiating, planning and assisting consumers with correct payment resolutions on one or multiple credit card accounts including Consumer and Business accounts.
- Researching and answering questions regarding account status; assisting as personal financial advisor over the phone and ownership of fiduciary responsibility for the client.
- Administrating financial assessments and ensuring paperwork is prepared correctly for the best positive consumer experience.
- Continually delivering positive and difficult messages, personalizing each and every call, while multi-tasking and navigating through multiple pages and accurately documenting each consumer's situation.
- Initiating consumer negotiations for debt recovery through phone and generating around 100-120 outbound and inbound calls a day.
- Providing timely, efficient, courteous and respectful customer service by trying to provide apt solution to problem or escalating them to the appropriate department.
- Analyzing accounts, interpreting summaries and implementing agreed upon plan to manage client portfolios.
Cashier
Mr. Sub and Country Style
09.2021 - 10.2023
- Maintained up-to-date knowledge of all retail promotions.
- Worked to ensure positive and hassle-free customer experience.
- Settled any customer disputes in professional and pleasant manner.
- Answered phones, relayed important messages, and served as bridge between Sub-maker and customers.
- Brought forth self-motivated attitude, as well as ability to collaborate.
- Adhered to all safety rules and guidelines.
- Assisted with opening and closing duties such as prepping ingredients, cleaning workspaces, and restocking supplies.
- Trained new employees on proper sandwich-making techniques, company policies, and safety procedures.
- Built loyal customer base through friendly interactions and consistently delicious subs.
- Provided exceptional customer service by greeting guests warmly, taking accurate orders, and addressing any concerns promptly.
Overnight Pharmacy Associate
Walmart Inc.
11.2021 - 09.2022
- Worked to ensure a positive and hassle-free customer experience
- Helped to increase customer return rates by providing excellent customer service at all times
- Adhered to all store policies, rules, and regulations
- Brought forth energetic attitude and positive work-ethic
- Remained punctual and professional at all times
- Greeted customers with a smile and encouraged feedback pertaining to their shopping experience.
- Maintained a clean, organized workspace that facilitated efficient work processes and reflected positively on the pharmacy's section image.
- Assisted pharmacists in maintaining a well-organized and up-to-date inventory of medications, ensuring optimal stock levels for smoother operations.
Education
Canadore College
Scarborough, ON08.2022
Project Management - Information Technology -
Canadore College
Brampton, ON12.2021
Bachelor in Computer Application (BCA) - Computer Science
IEC UNIVERSITY
India08.2019
Skills
- Problem Solving
- Fast Learner
- Time Management
- Computer Skills
- Ability to Work Under Pressure
- Ability to Multitask
- Customer Service
- Communication Skills
- Microsoft Office
- Teamwork and Collaboration
- Flexible and Adaptable
- Attention to Detail
- Friendly, Positive Attitude
Details
Brantford, Canada, 5197746501, bhambri.megha01@gmail.com
Languages
English
Full Professional
Timeline
Financial Service Representative
Gatestone & Co.
11.2022 - 10.2023
Overnight Pharmacy Associate
Walmart Inc.
11.2021 - 09.2022
Cashier
Mr. Sub and Country Style
09.2021 - 10.2023
Canadore College
Project Management - Information Technology -
Canadore College
Bachelor in Computer Application (BCA) - Computer Science
IEC UNIVERSITY
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