Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MEGGIE LAITER

Bedford,Canada

Summary

Driven recent graduate with a Bachelor's degree in Applied Computer Science, and hands-on experience with Micco Companies, CGI, and CPQI in business process improvement, data analysis, project coordination, and technical development. Skilled in deriving and documenting requirements, process modeling, and collaborating with cross-functional teams to deliver innovative solutions. Adept at aligning technical solutions with organizational goals to enhance efficiency and support strategic initiatives. Experienced in customer service, administrative support, and documentation management. Motivated to thrive in fast-paced environments and willing to relocate for opportunities to contribute and grow professionally.

Overview

7
7
years of professional experience

Work History

Front End Supervisor

Sobeys
Halifax, Nova Scotia
12.2017 - Current
  • Managed cashier operations and ensured efficient customer service during peak times, and resolved customer complaints and concerns.
  • Greeted customers, processed exchanges and returns, and handled debit and cash transactions, ensuring accuracy and customer satisfaction.
  • Documented tasks, incidents, and wrote detailed reports to optimize operational processes and improve service delivery.
  • Operated the smoke shop, verifying customer identification to ensure compliance with age-restricted sales regulations.
  • Performed cash register loans to support cashiers during transactions, maintaining accurate cash flow, and minimizing service delays.

E-commerce Marketing Analyst

MICCO Companies
Bedford, Canada
09.2022 - 12.2022
  • Analyzed user purchase behavior data using Excel and WooCommerce to identify trends and insights, driving strategies to increase customer retention and loyalty.
  • Developed and presented reports and dashboards to stakeholders, enhancing transparency, and facilitating performance evaluation.
  • Managed Google Ads and advertising campaigns across multiple business units, contributing to increased brand visibility and sales growth. Created 10 to 15 ads per business.
  • Assisted with data requests and supported performance reviews through data analysis.
  • Conducted budget reconciliation for ad spend and marketing expenses, ensuring accurate financial documentation.

Business and Technical Analyst

CGI Group
Halifax, Canada
01.2021 - 04.2022
  • Developed 6 to 7 automated test cases per day using Selenium scripts, enhancing software testing efficiency, and reducing manual errors while working remotely.
  • Executed manual test cases using ALMLauncher to verify the behavior of updated submissions in NRD.
  • Utilized JIRA to manage project tasks, ensuring alignment with Agile methodologies, and timely project delivery.
  • Participated in daily scrum meetings, providing status updates, and collaborating with cross-functional teams.
  • Supported project documentation, contributing to project control, and administrative processes.

Software Developer

CPQI Group
Toronto, Canada
03.2021 - 05.2021
  • Developed a personalized CRM platform using HTML, CSS, C#, and SQL, enabling sales teams to efficiently manage customer data and sales processes.
  • Created and executed around 10 test cases per day to ensure the platform's functionality, reliability, and user experience.
  • Collaborated with remote teams using Azure and Agile methodologies to manage project milestones and reporting.
  • Provided technical documentation support for platform deployment and user training.

Education

Bachelor of Applied Computer Science -

Dalhousie University
05.2024

Skills

  • SQL
  • Java
  • PHP
  • Python
  • HTML
  • CSS
  • JavaScript
  • C#
  • Azure
  • JIRA
  • Agile
  • UX design
  • Excel
  • Power BI
  • WooCommerce
  • Data collection
  • User case development
  • Technical specifications
  • Trend and competitor analysis
  • Customer insights
  • Presentations
  • Client communication
  • Teamwork
  • Time management
  • Problem-solving
  • Analytical thinking
  • Remote work proficiency

Languages

Russian
Native/ Bilingual
Hebrew
Native/ Bilingual
English
Full Professional

Timeline

E-commerce Marketing Analyst

MICCO Companies
09.2022 - 12.2022

Software Developer

CPQI Group
03.2021 - 05.2021

Business and Technical Analyst

CGI Group
01.2021 - 04.2022

Front End Supervisor

Sobeys
12.2017 - Current

Bachelor of Applied Computer Science -

Dalhousie University

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