Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Megan Sargent

Megan Sargent

Fairlee,VT

Summary

Experienced and motivated professional with a proven track record in the customer service and behavioral health fields and proven ability to build relationships with customers and clients and while providing exceptional levels of customer service.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Owner/Operator

Goldenberry Goodies
Orford, NH
03.2021 - Current
  • Managed day-to-day business operations, including design and creation of perishable product
  • Spoke professionally with customers regarding any designs for custom orders and inquiries, gathering all necessary information to provide quality products and services.
  • Envisioned and created business identity and advertising materials such as logo and packaging
  • Capitalized on social media platforms to increase market awareness and recruit sales agents.

Marketing, Recruiting and Staffing Coordinator

Keene Perspectives, PLLC
White River Junction, VT
04.2022 - 09.2022
  • Creation of marketing content for company, managing applicant correspondence through hiring platforms and supporting candidates from application to onboarding.
  • Collaborated with sales team to increase brand awareness and enhance business development
  • Collaborated with the leadership team to determine the company's short and long-term hiring needs.
  • Managed applicant tracking system (ATS) database by entering, updating, and maintaining candidate contact details, resumes and supporting documentation for over 30 candidates.
  • Wrote engaging and successful marketing, advertising, and website copy.

Registered Behavior Technician

Keene Perspectives
White River Junction, VT
06.2020 - 09.2022


  • Supported client using principles of applied behavior analysis.
  • Prevented and intervened with clients' challenging behaviors by implementing behavioral plans as determined by BCBA.
  • Modeled and engaged clients in play, skill acquisition, and social/communication support.
  • Used digital platforms to document patient information, data, progress notes and treatment plans.

Intensive Needs Learning Coach

Westshire Elementary School
West Fairlee, VT
01.2017 - 06.2020
  • Supported students on IEPs as a 1:1, prepped materials and met with consultants and behaviorists to enhance knowledge in educational setting.
  • Attended professional development in the form of graduate courses in the field of ABA and autism.
  • Supported students from K-4 in navigating the school environment through academic, social, and communication support.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Kitchen Assistant

Kingswood Camp for Boys
Piermont, NH
06.2018 - 08.2019
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Maintained swift pace of work to meet business demands for cleaning and supplies storage.

Barista/Cook/Cashier

The Local Buzz
Bradford, VT
09.2016 - 01.2017
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift.
  • Developed and demonstrated skillful and creative latte art to engage customers.

Shift Leader

King Arthur Flour, Baker Berry Cafe
Hanover, NH
08.2015 - 09.2016
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Regulated pricing, inventory count and supply during shift hours.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Managed overstocking, restocking and inventory control procedures during designated shift.
  • Optimized processes and supervised 7 employees.

Education

Bachelor of Arts - Sociology

Castleton State College
Castleton, VT
05.2015

Skills

  • Attention to Detail
  • Flexible and Adaptable
  • Customer Service
  • Instructional Strategies
  • G-Suite
  • Data Entry
  • Positive Reinforcement Strategies
  • Illustration and Design

Certification

  • RBT - Registered Behavior Technician
  • First Aid
  • CPR

Timeline

Marketing, Recruiting and Staffing Coordinator

Keene Perspectives, PLLC
04.2022 - 09.2022

Owner/Operator

Goldenberry Goodies
03.2021 - Current

Registered Behavior Technician

Keene Perspectives
06.2020 - 09.2022

Kitchen Assistant

Kingswood Camp for Boys
06.2018 - 08.2019

Intensive Needs Learning Coach

Westshire Elementary School
01.2017 - 06.2020

Barista/Cook/Cashier

The Local Buzz
09.2016 - 01.2017

Shift Leader

King Arthur Flour, Baker Berry Cafe
08.2015 - 09.2016

Bachelor of Arts - Sociology

Castleton State College

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Megan Sargent