Megann McCue
Richmond Hill,ON
Summary
Professional leader that brings top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Driven and dedicated to enhance customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions in a timely manner.
Overview
18
18
years of professional experience
Work History
Inside Sales Team Lead
Score Promotions
05.2023 - 11.2023
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing, and dormant account recovery.
- Managed key accounts, sales plan activities, promotions and product launches; resulting in expanded revenues and branding.
- Managed sales plan activities, promotions and product launches, as well as fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings via email, phone, or in-person meetings.
- Targeted prospective clients by reviewing business directories, building database of leads, attending networking events, and collaborating with the marketing department.
- Maintained accurate records of customer interactions using CRM software, ensuring seamless information sharing across departments.
- Facilitated open communication among team members, encouraging collaboration, problem-solving in challenging situations, and training opportunities to promote professional growth.
- Conducted regular performance reviews for Inside Sales Team Members, identifying areas for improvement, providing constructive feedback, weekly KPI objectives, and goals for career development.
Inside Sales Account Consultant
Staples Promotional Products
04.2018 - 09.2022
- Managed a diverse portfolio of clients, maintaining strong professional relationships and high levels of satisfaction through tailored solutions for unique client needs globally.
- Enhanced client relationships by providing personalized business development reviews, strategic mapping, audit reports, a high level of customer care, and account management.
- Maintained up-to-date knowledge of industry regulations, ensuring full compliance in all aspects of account management, and utilized advanced analytical tools to evaluate account performance trends, identifying areas for improvement or potential risks.
- Developed custom presentations showcasing relevant market insights, new business opportunities, trending products and services; leading to an increase in client engagement levels and revenue growth.
- Managed client content calendar schedules, promotions, product launches, order fulfillment and delivery, while resolving and mitigating any deadline issues.
- Implemented effective communication strategies to maintain clarity between team members, clients, and vendor terms and contracts throughout project lifecycles.
- Used Salesforce to maintain company database with essential account and sales information, particularly when dealing with problematic accounts, in order to build lasting rapport through history knowledge.
- Maintained customer promotional logs for product advertising campaigns through branded merchandise, and enhanced product exposure, while adhering to brand standards.
- Targeted prospective clients by reviewing business directories, building database of leads and attending networking events, as well as serviced existing accounts on regular basis to maximize revenue.
- Created and implemented marketing strategies and proposed innovative ideas to attract new clients and increase revenue through product demonstrations and special events.
Customer Service Intake Specialist
Canam Systems
05.2017 - 04.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns or repetitive issues.
- Provided client training on cross-platform usage as well as walked client through issues via remote access where troubleshooting was necessary.
- Streamlined the intake process by implementing efficient data collection and organization methods; reducing wait times.
- Enhanced customer satisfaction by efficiently handling inbound calls, reducing call wait times, and addressing inquiries through active listening.
- Promoted superior experience during high call volumes by addressing customer concerns, demonstrating empathy, and resolving problems swiftly while under pressure.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Worked closely with other departments to identify areas of improvement and ensure timely resolution of complex issues affecting customers'' experiences.
- Utilized CRM software proficiently, enabling efficient data entry and retrieval during customer interactions and cross-department communications.
Program Director
Pro Martial Arts
03.2016 - 05.2017
- Developed and implemented marketing strategies, including advanced community outreach, to promote program awareness and participation, as well as forging strong relationships with local partners.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details, milestones, and upcoming events.
- Promoted an inclusive environment for participants and staff; fostering mentorship and professional development opportunities.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations and adequate program experience.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth, participant retention, career opportunities, and future program development.
- Supervised program staff and conducted monthly evaluations to ensure that everyone was aligned on providing high-quality services to program participants.
Membership Sales and Operations
LA Fitness
10.2015 - 06.2016
- Provided exceptional customer service during all stages of the sales process, from initial inquiry through post-sale follow-up, resulting in high levels of member satisfaction.
- Streamlined membership application process by optimizing documentation, preparing price sheets, and efficiently addressing inquiries from prospects.
- Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
- Contributed to membership growth by participating in promotional events, trade shows, community outreach initiatives, and fostering positive relationships with local business.
- Expanded client base through effective networking, relationship-building, cold-calling, follow-up techniques, and pursued existing customers by phone, email and text message to generate leads and close sales.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly, and empowering employees to take ownership of their responsibilities to increased accountability and performance outcomes.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely follow-ups on account delinquencies.
Intake Coordinator
Big Brothers Big Sisters Of Peel
09.2010 - 09.2012
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression and implemented best practices in record-keeping as per organizational standards, ensuring accuracy across all documents.
- Maintained strict confidentiality of client information and ensured regulatory compliance by maintaining up-to-date records and documentation.
- Provided excellent customer service to clients, family members, guardians, volunteers, and educational/ community leaders during the intake process.
- Conducted initial assessments of client needs and eligibility for various programs or services offered by the organization and assisted in developing an improved tracking system for incoming referrals, resulting in faster response times.
- Established rapport with clients through empathetic listening skills and providing relevant information regarding their program plans and volunteer pairings.
- Supported office staff and operational requirements with administrative tasks and provided backup to front desk personnel when necessary.
Senior Produce Clerk
Fortinos Supermarket
03.2006 - 10.2015
- Maintained a clean and organized produce section, adhering to strict hygiene standards and ensuring compliance with health regulations.
- Trained new employees on proper handling techniques, rotation procedures, quality control measures for perishable goods and storage.
- Implemented creative merchandising displays to attract customers and increase sales of seasonal items through engaging signage displays and product sampling.
- Inspected floor displays, noted missing items, and immediately replenished merchandise, adjusting the plan-gram in instances of product shortages or an ad changes.
- Conducted regular inspections of products to ensure freshness, promptly removing expired or damaged items from shelves.
- Completed inventory accounts, surplus records, product damages, returns and waste to keep records current and promote accurate ordering. Supervised and trained new staff.
- Received and unloaded new items upon delivery, using dollies and pallet jacks where necessary, and checked products for damage and order accuracy.
- Handled customer complaints professionally, addressing concerns promptly while maintaining a positive reputation for the store''s produce department among shoppers.
Education
Liberal Arts and Professional Studies Graduate: Social Service Work Extensive Program -
Sheridan College Institute of Technology
Brampton, ON06.2011
Skills
- Relationship Building
- Sales Development
- Account Management
- Customer Service Management
- Product Promotions
- Product Merchandising
- Promotional Planning
- Staff Training
Languages
English
Native or Bilingual
References
Available upon request.
Timeline
Inside Sales Team Lead
Score Promotions
05.2023 - 11.2023
Inside Sales Account Consultant
Staples Promotional Products
04.2018 - 09.2022
Customer Service Intake Specialist
Canam Systems
05.2017 - 04.2018
Program Director
Pro Martial Arts
03.2016 - 05.2017
Membership Sales and Operations
LA Fitness
10.2015 - 06.2016
Intake Coordinator
Big Brothers Big Sisters Of Peel
09.2010 - 09.2012
Senior Produce Clerk
Fortinos Supermarket
03.2006 - 10.2015
Liberal Arts and Professional Studies Graduate: Social Service Work Extensive Program -
Sheridan College Institute of Technology
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