Megan McClenan
Kilgore,Tx
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
26
26
years of professional experience
1
1
Certificate
Work History
General Manager
Schlotzskys
Kilgore, Tx
02.2018 - Current
- Managed daily operations including ordering supplies, managing budgets, resolving issues as they arise.
- Created weekly schedules to optimize staffing and maximize labor costs.
- Facilitated regular meetings with staff to review goals, discuss challenges, and provide feedback.
- Monitored and maintained inventory levels to ensure cost-effectiveness and reduce waste.
- Successfully managed a team of 10+ employees, ensuring high levels of customer service and food quality.
- Recruited qualified candidates for open positions in the organization.
- Assisted customers with questions or concerns regarding their orders or services provided.
- Conducted performance reviews for employees on an annual basis.
- Established policies and procedures for food safety compliance with local health codes.
- Developed innovative strategies for marketing and increasing sales revenue.
- Ensured compliance with all federal, state, and local regulations pertaining to the restaurant industry.
- Directed hiring, training, and scheduling of food service personnel.
- Managed daily food service operations including staff scheduling, customer service, inventory control, and meal preparation.
- Tracked food service costs to ensure compliance with budget guidelines and targeted profit margins.
- Scheduled and received deliveries and verified goods received against paperwork.
Office Assistant
Trim shop
Longview, Tx
06.2000 - 02.2018
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Utilized excellent organizational skills to prioritize tasks effectively.
- Delivered quality customer service to staff and customers.
- Purchased office supplies and equipment to replenish inventory.
Education
Kaplan
High School Diploma -
Pine Tree
TexasSkills
- Strategic Planning
- Cost Control
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Customer relations
- Leadership and team building
- Problem resolution
Accomplishments
My store profited $120,500 last year and beat our sales goal by 10%.
Certification
- Manager food handler
- Verified general manager through focus group
Timeline
General Manager
Schlotzskys
02.2018 - Current
Office Assistant
Trim shop
06.2000 - 02.2018
Kaplan
High School Diploma -
Pine Tree
AWARDS
Gold ecosure audit