Megane Lefrancois
Napierville,QC
Summary
Results-driven National Account Manager with proven success at Atlantic EDM, specializing in 24/7 service operations across multi-site accounts. Adept at managing service performance, response times, and contract execution while leveraging data-driven insights to drive revenue growth. Known for building strong client partnerships, negotiating service agreements, and ensuring consistent, high-quality service delivery around the clock.
Overview
9
9
years of professional experience
Work History
National Account Manager
Atlantic EDM
09.2023 - Current
- Developed strategic account plans to enhance client relationships and drive revenue growth.
- Managed contract negotiations, ensuring favorable terms while maintaining customer satisfaction.
- Drive revenue growth through long-term partnerships, contract renewals, and new business opportunities.
- Act as the primary point of contact for multi-site customers across the province, ensuring consistent service delivery, pricing, and performance.
- Manage and grow national key accounts related to dock and door service, maintenance and installation projects.
Store Manager
Loblaws Inc.
07.2021 - 07.2023
- Oversaw daily operations, ensuring alignment with company policies and standards.
- Managed inventory processes, optimizing stock levels and reducing waste.
- Implemented training programs for staff, enhancing customer service skills and product knowledge.
- Analyzed sales data to identify trends, driving strategic decisions for merchandise placement.
- Developed employee schedules, improving labor efficiency and service quality during peak hours.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Store Manager
Super C
04.2017 - 07.2021
- Oversaw daily operations, ensuring alignment with company policies and standards.
- Managed inventory processes, optimizing stock levels and reducing waste.
- Implemented training programs for staff, enhancing customer service skills and product knowledge.
- Analyzed sales data to identify trends, driving strategic decisions for merchandise placement.
- Developed employee schedules, improving labor efficiency and service quality during peak hours.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Education
High School Diploma -
Magdelaine
La Prairie, QC07-2016
Skills
- Goal oriented
- Client relationship building
- Data-driven decision making
- Business growth and retention
- Account management
- Account and business development
- Adaptability
- Progress updates
- Logistics coordination
- Customer service
- Multitasking Abilities
- Reliability
- Emergency response
Languages
English
Full Professional
French
Native or Bilingual
Timeline
National Account Manager
Atlantic EDM
09.2023 - Current
Store Manager
Loblaws Inc.
07.2021 - 07.2023
Store Manager
Super C
04.2017 - 07.2021
High School Diploma -
Magdelaine