Megan Yougnauth
Brampton,ON
Summary
Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Service Representative
Bramalea Animal Hospital
07.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Veterinary Technician
North Town Veterinary Hospital
11.2020 - Current
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Restrained animals for examination and treatment.
- Administered medications to animals in treatment and documented changes in condition.
Education
Diploma - Veterinary Technician
Seneca College of Applied Arts And Technology
King City, ON04.2024
Certificate - Veterinary Assistant
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON04.2019
Skills
- Treatment Administration
- Subcutaneous Injections
- Medication Administration
- Digital Radiographs
- Urgent Care
- Laboratory Procedures
- Instrument Pack Sterilization
- IV Placement
- Monitoring Recovery
- Pre-Anesthetic Preparation
- Microsoft Office
- AviMark
Certification
10/2022 - Fear Free Certified
09/2022 - Workplace Hazardous Materials Information System Certification
Timeline
Client Service Representative
Bramalea Animal Hospital
07.2022 - Current
Veterinary Technician
North Town Veterinary Hospital
11.2020 - Current
Diploma - Veterinary Technician
Seneca College of Applied Arts And Technology
Certificate - Veterinary Assistant
Sheridan College Institute of Technology And Advanced Learning
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