Megan Wygal

• Managed enterprise customer accounts, including one of Mosaic’s largest and most complex customers, and played a critical role in onboarding and deployment through cross-functional coordination with Sales, Engineering, Operations, Service Delivery, Billing, and vendors.
• Led renewals, QBRs, and lifecycle discussions, identifying upsell and optimization opportunities tied to customer usage and growth.
• Served as the primary point of continuity for customers, ensuring alignment between what was sold, ordered, delivered, and billed
• Built strong customer trust through a calm, focused communication style and consistent follow-through.
• Partnered closely with internal teams during onboarding, changes, and renewals to ensure customer expectations aligned with operational and system realities.

(Product Gap Identification, Product Modeling & System Enablement)

• Functioned as a primary product gap identifier, surfacing where products, vendors, and system configurations failed to scale across Sales, Operations, Engineering, and Finance.
• Evaluated new products, vendors, and changes through a full lifecycle lens, considering impacts across quoting, order entry, delivery, billing, MACDs, and renewals.
• Identified recurring product and system issues that created downstream pain (billing errors, renewal friction, reporting gaps, customer confusion) and presented solution options for leadership and stakeholder alignment.
• Played a central role in product remapping initiatives, creating documentation and criteria to clarify product behavior and internal alignment.
• Facilitated cross-functional working sessions to refine product behavior before configuration or development.
• Translated agreed product intent into clear configuration and development criteria, maintaining continuity between business needs and technical execution.
• Took initiative to configure Salesforce products, fields, objects, and UI to validate ideas and reduce dependency on development.
• Served as the final validation checkpoint during order entry to ensure products were entered consistently before Service Delivery handoff.
• Authored a comprehensive Sales & CAM Operations SOP documenting workflows, system behavior, and known constraints.
• Contributed deep Cato Networks product knowledge, improving clarity around SASE, SSE, and virtual vs. physical license modeling to support renewals and customer inventory accuracy.

System Implementation, Project Management & Execution

• Joined Mosaic immediately prior to Salesforce go-live with Enxoo, an overlay application layered on Salesforce, during a period of rapid system change.
• Learned the Salesforce + Enxoo implementation in real time and trained Sales on system usage while the platform continued to evolve post–go-live.
• Identified the need for centralized project visibility, researched Monday.com, presented a solution to the CEO, and led company-wide implementation.
• Took over as project manager for all active Salesforce/Enxoo initiatives, providing structure, documentation, and execution after prior efforts were undocumented.
• Managed concurrent initiatives including in-flight changes, quantity issues, system defects, reporting limitations, product remapping, and pricing grid design.
• Led recurring cross-functional project calls with Sales, Operations, Engineering, and Finance to define scope, document decisions, track progress, and surface risk.
• Converted stakeholder documentation into technical criteria for offshore Enxoo developers.
• Managed offshore development teams directly, including early-morning calls, Jira coordination, functional clarification, and delivery oversight.
• Performed hands-on testing, led structured team testing, coordinated promotion to production, and executed production smoke testing.
• Identified cost and velocity constraints with offshore development and proactively learned Salesforce configuration to implement non-code changes independently.
• Designed and implemented the internal customer portal using Salesforce Lightning App Builder, avoiding high custom development costs.
• Later re-engaged to assist with gap identification and remediation following the Salesforce → ServiceNow transition.

• Ensured compliance with regulations, conducting thorough audits of financial records.
• Improved accuracy by reviewing financial statements and identifying discrepancies.
• Conducted detailed assessments for reducing risk and enhancing financial reporting.
• Enhanced audit processes by developing and implementing new methodologies.
• Prepared comprehensive audit reports, summarizing findings and recommending improvements
• Remote

• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Reached out to potential customers via telephone, email, and inperson inquiries.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.
• Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
• Monitored market trends and competitor activities to identify areas of potential opportunity.
• Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
• Improved sales team performance with targeted training programs focused on advanced sales techniques and product knowledge.

• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
• Established a positive work culture that promoted teamwork, collaboration, and employee morale.
• Monitored safety procedures to ensure a secure environment for both guests and employees.
• Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
• Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
• Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.
• Coordinated renovations projects, minimizing disruptions to guests while improving the overall aesthetic of the property.
• Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
• Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
• Created and managed accurate occupancy forecasts and budgets.