Megan Winter
Winnipeg
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
19
19
years of professional experience
2006
2006
years of post-secondary education
Work History
Entrepreneur Owner
Wicklow Home Supply
Winnipeg
01.2020 - Current
- Established supply chain processes for efficient inventory management.
- Developed marketing strategies to promote new product lines effectively.
- Managed customer relationships to maintain quality and timely deliveries.
- Implemented cost-saving measures across various operational areas consistently.
- Established pricing structures for products and services.
- Negotiated contracts with customers, vendors, and partners.
Operations Manager
Littlehurst Ltd.
Winnipeg
06.2017 - 12.2019
- Coordinated cross-departmental communication to foster collaboration and resolve issues.
- Collaborated with management teams on long-term strategic planning initiatives for the organization.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Oversaw budget management, accounting and payroll activities.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored progress by establishing plans, budgets and measuring results.
- Responded to information requests from superiors, providing specific documentation.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
General Manager
The Cornerstone Bar & Restaurant
Winnipeg
01.2013 - 06.2017
- Oversaw daily operations of bar and restaurant to ensure smooth service.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed menus in collaboration with chefs to enhance guest experience.
- Established relationships with suppliers for better product sourcing and costs.
- Enforced health and safety regulations throughout the establishment consistently.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Ensured compliance with local health department regulations regarding food safety standards.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Delegated work to staff, setting priorities and goals.
Restaurant Bar Manager
The Grove Pub & Restaurant
Winnipeg
06.2009 - 05.2012
- Trained staff on cocktail preparation and customer service standards.
- Managed daily bar operations, ensuring smooth workflow and service quality.
- Developed seasonal drink menus to enhance customer experience and engagement.
- Resolved customer complaints or concerns in a timely manner while maintaining composure under pressure.
- Provided excellent customer service by anticipating guests' needs, responding promptly to requests, greeting each guest warmly upon arrival.
- Enforced rules governing alcohol consumption responsibly among patrons.
- Ensured compliance with health department regulations regarding food safety standards, storage procedures and sanitation practices.
- Managed cash register operations, including taking payments from customers, issuing change and providing receipts.
- Collaborated closely with restaurant managers to coordinate events held in the bar area.
- Maintained an organized bar area and ensured cleanliness of all glassware and equipment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Restocked beer and liquor regularly and after special events.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Inspected dining and serving areas for cleanliness and proper setup.
Food & Beverage Server
Tavern United MTS Center
Winnipeg
03.2007 - 08.2009
- Provided exceptional customer service in a fast-paced dining environment.
- Took food and beverage orders accurately from guests at the table.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new servers on menu items and service standards.
- Followed proper sanitation standards when handling food and beverage items.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Assisted other servers as needed during peak periods or when short-staffed.
- Checked back with guests to ensure satisfaction with their meals.
- Prepared bills and processed credit card payments at the end of each shift.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Processed payments from customers using the POS system.
- Stocked server areas with supplies before, during and after shifts.
- Monitored guest consumption of alcohol to prevent intoxication levels in accordance with state laws.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Daytime Bartender
Hu's on First
Winnipeg
02.2008 - 06.2009
- Managed bar inventory, set up bar for daily service, including stocking supplies before and after service, maintained cleanliness and organization of the bar area.
- Described drink flavors and taste profiles to guests to help with ordering decisions
- Made friendly conversation with guests to provide enjoyable bar experience.
- Provided full food and drink service to guests at bartop, in addition to preparing wine, draft & cocktails for the servers. Served tables in addition to the bartop between lunch and dinner service.
- Operated cash register and POS system.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Attended regular training sessions to stay updated on new products or trends.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Education
General Educational Development Diploma
Winnipeg, MBSkills
- Quality assurance
- Inventory control
- Team leadership
- Problem solving
- Effective communication
- Culture building
- Team development
- Budgeting and cost control
- Operations oversight
- Customer service
- Scheduling
References
References available upon request.
Timeline
Entrepreneur Owner
Wicklow Home Supply
01.2020 - Current
Operations Manager
Littlehurst Ltd.
06.2017 - 12.2019
General Manager
The Cornerstone Bar & Restaurant
01.2013 - 06.2017
Restaurant Bar Manager
The Grove Pub & Restaurant
06.2009 - 05.2012
Daytime Bartender
Hu's on First
02.2008 - 06.2009
Food & Beverage Server
Tavern United MTS Center
03.2007 - 08.2009
General Educational Development Diploma