MEGAN WHITE-STEELE
San Diego
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
15
15
years of professional experience
Work History
General Manager
Petco
San Diego, CA
11.2018 - Current
- Implemented training programs to develop team capabilities of 20+ staff members
- Fostered a culture of continuous improvement through regular feedback and employee engagement initiatives.
- Managed budget implementations, employee reviews, training and scheduling
- Directed operational strategy, enhancing store performance and customer satisfaction.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Drove sales through OMNI channel business in addition to brick and mortar sales, which included Same Day Delivery and Buy Online Pickup in Store
- High focus on achieving KPI’s through goal setting and driving results
- Interviewing and hiring new staff members
- Inventory Management
- Operations
- Mentored and trained new General Managers and externally hired District managers
Assistant Store Manager
Petco
Escondido, CA
07.2015 - 11.2018
- Directed daily store operations, ensuring compliance with company policies and procedures.
- Helped run a lab store where we tested new ideas before rolling them out to the rest of the company. I was the primary partner involved in testing Ship From Store, which was eventually rolled out to stores throughout the company
- Mentored and trained staff on customer service best practices and product knowledge.
- Collaborated with upper management to streamline processes and improve operational efficiency.
- Monitored staff performance, providing feedback to foster professional development within the team.
- Resolved customer inquiries and concerns, maintaining high satisfaction levels through effective communication.
- Directly responsible for guest engagement and customer experience
Presentation Manager
Petsmart
Chula Vista, CA
08.2014 - 07.2015
- Managed a team of 7 associates to perform all logistical functions in the building including freight processing, floor sets, POG changes, pricing, inventory accuracy and safety
- Consistently scored above company expectation on all Presentation audits.
- Developed two associates into Pet Product leads through use of extensive IDPs.
- Drove overall satisfaction score through Items Wanted In Stock metric. Improved IWIS from 64% to 88% in 3 months through consistent data integrity processes and ongoing training and validation with team.
- Coordinated store reset activities efficiently while minimizing disruption to customers during business hours.
Pet Care Manager
Petsmart
San Diego, CA
05.2013 - 08.2014
- Oversee daily operations of pet care department, ensuring high standards of animal welfare and customer service.
- Train and mentor staff on best practices for pet handling and care protocols.
- Drove District leading pet sales through a relentless focus on customer service. Beat sales plan by 18%, and had a YTD attach growth of equipment to pet of 4%.
- Address customer inquiries and concerns, providing solutions that enhance client satisfaction and loyalty.
- Implement safety protocols to ensure a secure environment for pets, staff, and customers alike.
Pet Products Manager
Petsmart
San Diego, CA
08.2011 - 05.2013
- Worked along side the Presentation manager to develop the stocking team and ensure that all members of the department were working up to the company standard as well as following policy and procedures
- Effectively collected and analyzed data to solve problems in a timely manner
- Led inventory management initiatives to optimize stock levels and reduce excess product.
Support Manager
Petsmart
San Diego, CA
02.2011 - 08.2011
- Developed the team of cashiers through recognition and accountability. Achieved Loyalty program of 57%, from previous year of 42%.
- Maintained all cash office records to Policy and Procedure, resulting in consistently passing all LP audits.
- Developed training programs for staff to improve product knowledge and sales techniques.
Education
Bachelor of Science - Sociology
California State University San Marcos
San Marcos, CA01-2016
Associates Degree - undefined
Orange Coast College
Costa Mesa, CA01-2009
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Training and development
- Time management
- Customer relations
- Inventory control
- Verbal and written communication
Timeline
General Manager
Petco
11.2018 - Current
Assistant Store Manager
Petco
07.2015 - 11.2018
Presentation Manager
Petsmart
08.2014 - 07.2015
Pet Care Manager
Petsmart
05.2013 - 08.2014
Pet Products Manager
Petsmart
08.2011 - 05.2013
Support Manager
Petsmart
02.2011 - 08.2011
Associates Degree - undefined
Orange Coast College
Bachelor of Science - Sociology
California State University San Marcos