Megan Ware
Boar’s Head Purveyor Reinecke Premium Provisions
Lompoc
20
years of professional experience
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Work History
Account manager
10 Years- Manage 10 accounts
- Order/inventory weekly for each account
- Train associates in each account on food safety and all Boar’s Head processes.
- Set store displays based off of store schematics
- Create new and innovative displays
- Set all accounts with all point of purchase material
- Fulfill all production needs in each account
- Customer relations
- Customer service based on store needs
- Set up selling events in each account allowing customers to sample products prior to purchase and educate customers about the Boar’s Head products.
- Create new recipes in order to cater for the account’s corporate offices.
- Deliver orders based on store guidelines
- Merchandise deliveries
- Mentored junior account managers, fostering professional development and skill enhancement.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Deli Manager
13 Years 11 Months- Managed 15-45 associates (depending on location)
- Order and inventory daily within projected purchase guidelines
- Conducted an all department inventory monthly
- Merchandised all orders daily
- Supervised, directed, and disciplined all department employees
- Trained all new employees to understand and follow all company procedures and all food safety processes
- Managed all labor and scheduling based off of company projections
- Balanced all sales, labor, and purchases weekly
- Grand opened five new stores
- Worked 8-14 hours daily
- Set displays according to weekly sales
- Helped customers with all deli needs
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Delivered exceptional customer service to all customers
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
- Organized special events such as tastings or promotions, driving increased foot traffic to the department.
Education
Bachelor of Science - Criminal Justice/Criminology
Skills
Account management
Customer service
Teamwork and collaboration
Goal oriented
Customer relationships
Upselling
Staff management
Brand management
Timeline
Account manager
Boar’s Head Purveyor Reinecke Premium Provisions
06.2016 - 06.2026Read More
Deli Manager
Fry’s Food Stores (Kroger)
05.2006 - 04.2020Read More
Arizona State University
Bachelor of Science from Criminal Justice/Criminology
Read More