Megan Wahmann
Lakewood
Summary
I am someone who is hard working and isn't afraid of any challenges. Results-oriented with extensive experience in operations management and staff development. Skilled in problem-solving, time management, and implementing effective sales strategies that enhance customer engagement and boost store performance. With all this staying true to myself and enhancing team performance!
Overview
8
8
years of professional experience
Work History
1st Assistant Manager
Zumiez
Cerritos, CA
07.2024 - Current
- Trained and mentored new team members, enhancing overall team performance and service quality.
- Implemented visual merchandising strategies to optimize product presentation and drive sales.
- Analyzed sales data to identify trends, adjusting inventory management to maximize profitability.
- Trained new cashiers on register operations and customer service protocols, fostering team development.
- Implemented sales strategies resulting in improved store performance and customer engagement.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Recruited, hired and trained 10+ associates to develop into productive team members with excellent product knowledge.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
2nd Assistant Manager
Zumiez
Cerritos, CA
06.2021 - 07.2024
- Assisted in daily operations to enhance customer service and store performance.
- Resolved customer inquiries and complaints, ensuring satisfaction and loyalty retention.
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
Sales Associate
Zumiez
Cerritos, CA
07.2018 - 06.2021
- Developed expertise in POS systems, streamlining transaction processes for enhanced efficiency at checkout.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
No Degree - Interior Design
Long Beach City College
Long Beach, CAHigh School Diploma -
Gahr High School
Artesia, CA06-2020
Skills
- Operational efficiency
- Staff training and development
- Inventory coordination
- Customer service
- Problem-solving
- Time management
- Adaptability and flexibility
- Recruitment and hiring
- Operations management
Timeline
1st Assistant Manager
Zumiez
07.2024 - Current
2nd Assistant Manager
Zumiez
06.2021 - 07.2024
Sales Associate
Zumiez
07.2018 - 06.2021
No Degree - Interior Design
Long Beach City College
High School Diploma -
Gahr High School