Megan Valley

Empathetic with an understanding of the care and support needed by families and individuals experiencing Mental Health conditions. Placement with York Region Housing Community Services. In my career, I have earned a degree in Social Service Work and am CPI-certified with thorough training in naloxone administration. I also have experience working with adults and the elderly with over 2 years in the field working as a housing shelter worker. While there; my duties consisted of managing 50 women (each being provided their rooms), making sure that appropriate medication was administered, prepping the food/meal plans in the kitchen, calling grocery chains, food drives, and other businesses for donations, and working with complete access to the shelter's website to gain additional contributions. I also have a 1-year placement working with York Community Housing for the city of York. Through my experience facilitating workshops and working great in team settings, I have great communication skills. I am making flyers and organizing community activities. I am confident I would be a great asset to your organization. I believe I can contribute some great factors and a great work report, while also receiving the necessary challenges to learn and grow within the field. I have great multitasking skills and am calm under pressure.

Excellent computer skills with proficiency in Microsoft Office i.e. word, excel, PowerPoint, and Outlook, as well as SMIS and social media. Certified Standard First Aid, CPR, and naloxone administration. I have demonstrated the ability to work in diverse teams with people from different cultural backgrounds and ages. Experience working with youths in homeless shelter settings supporting them to meet their daily needs and case plans. Experience developing youth programs, and facilitating workshops and activities for children, youth, and special needs persons. Advanced knowledge of community resources and services for homeless persons in York and neighboring municipalities. Ability to establish and maintain effective working relationships with clients, staff, community agencies and the public. Excellent communication skills with proven ability in both verbal and written communication. Knowledge of current issues of homelessness, refugees, substance abuse/addictions, immigration issues and street-involved individuals in my community. Familiarity with relevant policies related to working with the homeless population, children and families experiencing homelessness, including but not limited to the Ontario Health and Safety Act and the Family Services Act. Experience working in high-pressure homeless shelter environments, de-escalating conflicts, and responding to crises, including substance overdoses. Flexibility to work rotating including overnights, weekends, and holidays. Excellent customer service skills with an ability to establish and maintain effective working with clients, service providers, community agencies, the public and staff to address service inquiries, requests, and complaints. Highly communicative individuals identify issues and make the best decisions regarding treatment. Disciplined Caseworker with expertise in data confidentiality, client education, and promoting experience working with culturally diverse families. Motivated Caseworker with high-level integrity and a strong desire to help resolve challenges—compassionate and team-oriented individual offering extensive knowledge of services, treatment options and issue resolution methods for cases. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

• Trauma-informed lens
• Community Outreach
• Problem Resolutions
• Conflict Resolution and Negotiation Skills
• Empathy and Compassion
• Shelter Management Information System (SMIS)
• Understanding of Mental Health
• Teamwork
• Problem-Solving
• Anti-bias Approach
• MS Office (word, excel and PowerPoint)
• Outlook
• Webex
• C.P.I Certified