Megan Stevens
Sussex,NB
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Store Manager
Glentel The Mobile Shop
Sussex, NB
08.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
Customer Education Representative
Cannabis NB
Sussex, NB
09.2018 - 06.2024
- Responsible as key holder/leader on duty for team and store function
- In charge of order day, preparation and execution
- Training others on the process of order day
- Devised and implemented in store back stock strategies
- Travel to various locations to assist with organizing and increasing efficiency
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with strong work ethic.
- Identified issues, analyzed information and provided solutions to problems..
Assistant Manager
A&W® Restaurants
Sussex, NB
02.2003 - 08.2018
- Key holder/supervisor responsible for team
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Kept kitchen up to code for health and safety inspections.
- Trained new team members on kitchen operations and safety protocols.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
Sussex Regional High School
Sussex, NB06.2002
Skills
- Problem-Solving Ability
- Money Handling Abilities
- POS Systems Expertise
- Retail Sales Customer Service
- Schedule Mastery
- Filing
- Recordkeeping Strengths
- Microsoft Word
- Managing Multiple Tasks
- Product Organization
Timeline
Store Manager
Glentel The Mobile Shop
08.2024 - Current
Customer Education Representative
Cannabis NB
09.2018 - 06.2024
Assistant Manager
A&W® Restaurants
02.2003 - 08.2018
High School Diploma -
Sussex Regional High School