Megan Soros
Qualicum Beach,BC
Summary
Organized individual with noted experience in administrative management. Professional and experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic
Overview
13
13
years of professional experience
Work History
Office Manager/Director
Viking Tree Care LTD.
2019.01 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained computer and physical filing systems.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
Staffing Clerk
Stanford Seniors village
2018.01 - 2019.01
- Work with department managers to ensure full staffing in a large, multi-unit facility
- Perform short-call and advanced booking procedures as per the collective agreement, ensuring that licensing standards were met
- Receive, review, gain approval and process LOA’s, Vacation, WorkSafe gradual return to work, orientation schedules etc
- Manage a demanding and fast-paced atmosphere with self-direction and organization
- Utilize WFN and GoldCare programs to create a seamless transfer between staffing and payroll.
Office Clerk
Stanford Place Care Campus
2015.01 - 2016.01
- Provide exceptional customer service to guests, residents, staff and contractors alike
- Work closely with the Social Worker and Care Manager on admissions, discharges and transfers - including patient matching with Island Health, downloading medical charts and documents, maintaining close communication with doctors offices and pharmacies
- Maintained composure in stressful situations and continued to provide helpful and kind guest services
- Interacted with customers by phone, email, or in-person to provide information.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Office Manager
Dr. Malcolm G Walker Professional Corporation
2011.01 - 2014.01
- Hired, trained and supervised employees to maintain team of high performers.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Improved patient satisfaction through effective communication and compassionate care.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
Education
Psychology major, Sociology minor -
University of Victoria
Victoria, BC01.2012
Camosun College
Victoria, BC06.2008
High School Diploma -
Ballenas Secondary School
Parksville, BC06.2006
Skills
- Superb Customer Service skills
- Excellent multi-tasking ability
- Clear oral/written communication
- Scheduling and calendar management
- Billing - invoicing/estimates/accounts receivable, payment processing
- Workflow Optimization
- Computer Skills
- Professional and Courteous
- Document Management
Hobbies and Interests
My interests include spending time with my daughter and husband and our two dogs, gardening, reading, hiking, yoga and enjoying this beautiful place we are fortunate enough to call home.
Timeline
Office Manager/Director
Viking Tree Care LTD.
2019.01 - Current
Staffing Clerk
Stanford Seniors village
2018.01 - 2019.01
Office Clerk
Stanford Place Care Campus
2015.01 - 2016.01
Office Manager
Dr. Malcolm G Walker Professional Corporation
2011.01 - 2014.01
Psychology major, Sociology minor -
University of Victoria
Camosun College
High School Diploma -
Ballenas Secondary School
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