Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Megan Soanes

Summary

Experienced with team leadership, customer service, and operational management. Utilizes strong problem-solving skills to maintain high standards and address issues promptly. Track record of fostering collaborative environment, ensuring efficient and effective operations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager on Duty

Cora Breakfast And Lunch
02.2019 - Current
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.

Server

Cora Breakfast And Lunch
02.2019 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Soccer Referee

Markham Soccer Club
05.2017 - 09.2019
  • Managed conflicts effectively and efficiently by mediating disputes between players, coaches, and spectators when necessary.
  • Provided constructive feedback to players and coaches to enhance performance and maximize potential.
  • Strengthened teamwork abilities by collaborating closely with assistant referees to make accurate offside calls or identify foul play incidents outside my line of sight.

Education

Bachelor of Science - Forensic Science

University of Toronto
Toronto, None

Ontario College Advanced Diploma - Massage Therapy

Centennial College of Applied Arts And Technology
Scarborough, None
07-2027

High School Diploma -

Markham District High School
Markham, ON
06-2021

Skills

  • Training and mentoring
  • Decision-making
  • Attention to detail
  • Relationship building
  • Quality control
  • Teamwork and collaboration
  • Professional and courteous
  • Customer relationship management

Certification

Smart Serve Certified

WHMIS Certified

Timeline

Manager on Duty

Cora Breakfast And Lunch
02.2019 - Current

Server

Cora Breakfast And Lunch
02.2019 - Current

Soccer Referee

Markham Soccer Club
05.2017 - 09.2019

Bachelor of Science - Forensic Science

University of Toronto

Ontario College Advanced Diploma - Massage Therapy

Centennial College of Applied Arts And Technology

High School Diploma -

Markham District High School

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Megan Soanes