MEGAN SIMON
AFFIRMATIVE ACTION CANDIDATE - P1 ,INUVIK NT
Summary
Experienced Client Engagement Representative and Administrative Clerk with a proven track record of managing sensitive client information and delivering exceptional customer service. Skilled in call management, accurate information dissemination, and active listening to effectively address client needs. Proficient in payment processing, conflict resolution, and maintaining cash registers. Eager to embark on a new career path with unwavering dedication and commitment, known for fostering team collaboration and adapting to evolving demands with dependability and flexibility.
Overview
8
8
years of professional experience
Work History
Administrative Clerk
Government of the Northwest Territories
Inuvik, NT
01.2025 - 07.2025
- Entered data into system and updated client information to keep records current.
- Increased client satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Balanced multiple roles to accomplish diverse tasks and make larger impact.
- Maintained confidentiality of sensitive information, adhered to data protection protocols diligently.
- Enhanced office efficiency by ensuring quick and accurate retrieval of documents.
CLIENT SERVICE REPRESENTATIVE
CIBC
Inuvik, NT
10.2020 - 01.2025
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Cashier
STANTONS GROUP LTD
Inuvik, NT
09.2019 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Conducted routine inspections of merchandise for quality control purposes, identifying damaged goods for removal or replacement as needed.
Head Cook
IRC - PROJECT JEWEL
Inuvik, NT
02.2017 - 02.2017
- Menu development and planning.
- Facilitated efficient food production by preparing meals ahead of time while ensuring proper packaging for transport to campsite.
- Food setup and breaking down food stations.
- Cleaned and maintained food areas, equipment and utensils.
Education
F.H. Collins - Grade 11
Whitehorse, YTSkills
- Customer Support
- Payment Processing
- Product and service knowledge
- Service Recommendations
- Computer Skills
- Money handling abilities
- Account updating
- Office equipment proficiency
- Attention to detail
- Maintaining confidentiality
- Database entry
- Client follow-up
- Team collaboration
Timeline
Administrative Clerk
Government of the Northwest Territories
01.2025 - 07.2025
CLIENT SERVICE REPRESENTATIVE
CIBC
10.2020 - 01.2025
Cashier
STANTONS GROUP LTD
09.2019 - 06.2021
Head Cook
IRC - PROJECT JEWEL
02.2017 - 02.2017
F.H. Collins - Grade 11