Summary
Overview
Work History
Education
Skills
Timeline
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MEGAN SIMON

AFFIRMATIVE ACTION CANDIDATE - P1 ,INUVIK NT

Summary

Proactive Client Engagement Representative with extensive experience handling sensitive client information and delivering outstanding customer service. Skilled in managing calls, providing accurate information, and utilizing active listening to meet customer needs. Strong in payment processing, conflict mediation, and maintaining balanced cash registers. Prepared to start a new career path and make meaningful contributions with commitment and drive.

Overview

8
8
years of professional experience

Work History

CLIENT SERVICE REPRESENTATIVE

CIBC
10.2020 - Current
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.

Cashier

STANTONS GROUP LTD
09.2019 - 06.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Conducted routine inspections of merchandise for quality control purposes, identifying damaged goods for removal or replacement as needed.

Head Cook

IRC - PROJECT JEWEL
02.2017 - 02.2017
  • Menu development and planning.
  • Facilitated efficient food production by preparing meals ahead of time while ensuring proper packaging for transport to campsite.
  • Food setup and breaking down food stations.
  • Cleaned and maintained food areas, equipment and utensils.

Education

F.H. Collins - Grade 11
Whitehorse, YT

Skills

  • Customer Support
  • Payment Processing
  • Conflict Mediation
  • Product and service knowledge
  • Service Recommendations
  • Computer Skills
  • Money handling abilities
  • Account updating
  • Data Management
  • Office equipment proficiency

Timeline

CLIENT SERVICE REPRESENTATIVE

CIBC
10.2020 - Current

Cashier

STANTONS GROUP LTD
09.2019 - 06.2021

Head Cook

IRC - PROJECT JEWEL
02.2017 - 02.2017

F.H. Collins - Grade 11

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MEGAN SIMON