Megan Roy
Calgary,AB
Summary
Resourceful and personable office administrator with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.
Overview
11
11
years of professional experience
Work History
Operations & Service Coordinator
SafeBlu Fire & Safety
03.2024 - Current
- Delivered exceptional customer service and responded effectively to client inquiries
- Oversaw scheduling and calendar management for field operations and team coordination
- Served as a field technician leader, managing team operations and technical support
- Handled customer invoicing and ensured accurate, timely billing and collections
- Possess strong knowledge of the Commercial Fire Safety industry
- Demonstrated dedication to increasing sales through proactive client engagement and follow-ups
- Executed successful cross-selling strategies to boost revenue and client satisfaction
- Managed vendor supply chains to maintain inventory and cost efficiency
- Proficient in QuickBooks Online (QBO) for invoicing and inventory management
Assistant Manager
Patisserie Du Soleil
01.2022 - 03.2024
- Proactive engagement with customers to ensure a high level of customer service
- Contribute to the growth of organizational needs
- Onboard new employees to be integrated into the organization
- Structure a company culture
- Utilize skills and procedures to increase sales by 10% month over month
- Supervised day-to-day operations to meet performance, quality and service expectations.
Member Experience Advisor
GoodLife Fitness
07.2016 - 09.2018
- Maintained knowledge of company products, services, and events
- Determined member needs to educate and introduce solutions
- Handled complaints to provide appropriate solutions within time limits and follow-ups to ensure resolutions
- Delivered high-quality of customer service through fast and accurate processing, while effectively managing large volumes of interaction.
Customer Service Representative
RCMP Office Supply
04.2014 - 05.2015
- Understand the needs of clients and provide support
- Maneuver between programs to coordinate orders from multiple suppliers
- Receive and gather account information for accounts payable and receivable
- Support organization through various tasks
- Increase sales through communication to clients' needs via add-ons.
Education
BUSINESS ADMINISTRATION DIPLOMA - Compensation & Benefits, Change Management, Employee Learning & Development, Occupational Health & Safety, Human Resources
BOW VALLEY COLLEGE
Calgary, AB05.2020
Skills
- Analytical decision-making
- Skilled in conflict mediation
- Organizational strategy development
- Effective communication
- Cross-functional collaboration
- Customer relationship management
- Goal-oriented self-motivation
Timeline
Operations & Service Coordinator
SafeBlu Fire & Safety
03.2024 - Current
Assistant Manager
Patisserie Du Soleil
01.2022 - 03.2024
Member Experience Advisor
GoodLife Fitness
07.2016 - 09.2018
Customer Service Representative
RCMP Office Supply
04.2014 - 05.2015
BUSINESS ADMINISTRATION DIPLOMA - Compensation & Benefits, Change Management, Employee Learning & Development, Occupational Health & Safety, Human Resources
BOW VALLEY COLLEGE
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