Megan Rough

Office & Staff Coordination:

• Streamlined office processes by implementing efficient filing and documentation systems.
• Organized events such as meetings, conferences, and workshops for improved communication among team members.
• . Main point of contact for onboarding and offboarding all employees
• Assisting department heads in company hiring process ; writing job descriptions, posting jobs and resume screening.
• Controlled finances to lower costs on office supplies, IT services, and company phone plans.
• Monitored inventory levels of office supplies and equipment; placed orders promptly to avoid shortages or delays in day-to-day operations.
• Conducted research as needed for projects or initiatives, synthesizing information into actionable insights for decision-making purposes.
• Contributed to a positive work culture by fostering open communication through fun company wide events.
• Supported staff members by managing their calendars and scheduling appointments.
• Company wide travel arrangements and coordination for all staff members.

Administrative Assistance:

• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Ensured a professional office environment by maintaining cleanliness standards and stocking necessary supplies regularly.
• Provided administrative support to various departments, contributing to overall company efficiency.
• Company wide Credit Card reconciliation
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Owners Personal Assistant:

• Coordinated travel arrangements for executives, optimizing itineraries for cost-effectiveness and time-management purposes.
• Handled sensitive information with discretion, maintaining confidentiality when dealing with personal data.
• Maintained computer and physical filing systems.
• Managed owners calendars for meetings, events, and travel.
• Assisted in planning personal events
• Coordination of person holding companies for Fiscal Year Ends.

Marketing:.

• Enhanced audience engagement through regular posting of relevant content on multiple social media platforms.
• Conducted in-depth market research to identify trends, enabling better-targeted marketing efforts.
• Implemented a comprehensive content calendar, ensuring consistency across all social media platforms.
• Contributed to the growth of follower numbers by implementing effective hashtag strategies and engaging with influencers within the industry.
• Created mock-ups, email campaigns, and social media content.
• Assist team by creating company proposals and project updates for clients weekly.
• Create monthly employee newsletters with detailed company wide updates to keep all employees engaged - in office and on site.
• Organized company meetings and scheduling for a 10-employee team.

• Oversaw operations and reviewed performance measures of two locations for over 75 employees.
• Improved operational efficiency by streamlining processes and implementing cost-saving measures.
• Carefully interviewed, selected, trained, and supervised staff.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Monitored sales and customer growth.
• Head of recruiting, onboarding, and offboarding.
• Improved overall guest satisfaction by implementing new staff training programs and streamlining restaurant operations.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Reduced food waste through careful inventory management, menu planning, and portion control.
• Enhanced employee retention by fostering a positive work environment and providing ongoing professional development opportunities.
• Ensured compliance with health and safety regulations through regular audits, risk assessments, and staff training sessions.
• Increased revenue by identifying areas for growth, developing promotional strategies, and cultivating relationships with key business partners.
• Managed daily operations efficiently, overseeing staff scheduling, budgeting, and purchasing decisions to optimize resources.
• Involved in ongoing creative process of company goals and product development.
• Head of event planning and coordination.
• Implemented new inventory management system to optimize stock levels and reduce waste from there performed weekly alcohol orders.
• Collaborated with executive chefs to design innovative menus that prioritized seasonal ingredients and catered to diverse dietary needs.
• Established strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
• Developed comprehensive training materials for new hires that covered company policies, job responsibilities, and service standards.
• Coordinated successful marketing campaigns that increased brand visibility within the local community and attracted new patrons.
• Streamlined reservation process with a user-friendly booking system that enhanced the guest experience from start to finish.
• Oversaw facility maintenance projects to ensure a clean, safe, and visually appealing environment for guests at all times.
• Negotiated vendor contracts effectively to secure favorable pricing on high-quality products while maintaining strong partnerships with suppliers.
• Maintained accurate financial records by tracking daily revenues/expenses closely.
• Monitored labor costs carefully while ensuring sufficient staffing levels during peak periods.
• Built a loyal customer base by addressing customer concerns promptly and professionally.
• Managed logistics for all customer events such as weddings, Christmas parties, and baby showers.

• Connector between staff and ownership and created a comfortable, secure, and transparent work environment
• Enhanced customer experience by providing attentive and personalized service during their dining visit.
• Involved in new staff onboarding and mentorship
• Fostering relationships with regular customers
• Responsible for overseeing closing protocols
• Daily opening and managing ledger balance.
• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

• My time at Richmond Country Farms was invaluable as I learned to educate customers, communicate, and work in a high-pressure environment.