Megan Ross

Professional with experience in frontline roles, prepared to deliver exceptional service and support. Strong emphasis on team collaboration and achieving results, adaptable to changing needs. Skilled in customer interaction, conflict resolution, and multitasking. Reliable and resourceful, known for maintaining high standards and driving positive outcomes.

• 2019 Excellence in Housing-Based Case Management
• 2019 Bridges out of Poverty Workshop
• 2019 Applied Suicide Intervention Training
• 2018 Borderline Personality Disorder Training
• 2018 Dialectical Behaviour Therapy (DBT) Training
• 2018 Effectively Supporting Youth with Intellectual Disabilities Training
• 2018 Methamphetamine training
• 2018 safeTALK Certification in Suicide Alertness
• 2013 Class G Driver’s License

• I am currently employed at Prince Edward – Lennox & Addington Social Services as a Customer Service Clerk. In this role, I provide clerical support to various programs including Ontario Works. I maintain a high-level of knowledge of community resources and Ontario Works policy directives in order to best serve clients and triage requests. As part of my current duties, I assign applications and cases for Social Assistance and am therefore familiar of the flow of work between IBAU and Local Offices.
• I previously worked for over two years at a Youth Resource Hub operated by Home Base Housing in Kingston. In my time as Program Assistant & Case Manager, I worked closely with homeless youth to connect them with basic needs and support them towards stabilization. Through these combined experiences, I have a demonstrated ability to engage and support clients of diverse backgrounds as they seek support in a financial or housing crisis and beyond.
• A key aspect of my professional disposition is exceptional customer service skills. I am an effective listener and approach my interactions with clients with kindness and tact. I am highly organized and excel at managing my time, prioritizing tasks, and contributing to a highly efficient office environment. I am proficient in the use of various technologies, including the Microsoft Office Suite and Social Assistance Management System (SAMS).
• I am First Aid & CPR certified and have completed various professional trainings, including Applied Suicide Intervention Skills Training and Non-Violent Crisis Intervention. I also have attended training sessions on Harm Reduction, Trauma-Informed Care and Supporting Clients with Intellectual Disabilities. I have a Bachelor’s Degree in Psychology, which has proven relevant in the social service sector as concepts as if motivation and mental health are often at the forefront.
• Thank you for your time and consideration. I look forward to speaking with you about how my skills, experience, and education have