Megan Roets
Summary
Possesses excellent communication and interpersonal skills, along with a demonstrated ability to build productive relationships in a team environment. Exemplifies a positive attitude with the ability to stay calm and make the right decisions in adverse conditions. Dedicated to personal and professional learning and development and highly capable of grasping new concepts rapidly.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Seasonal Lift Operator
Castle Mountain Resort
11.2024 - Current
- Learned and enforced lift rules, policies and procedures.
- Ensured efficient lift operations by coordinating with other team members and maintaining clear communication.
- Performed pre-operation inspections and post-operation shutdown procedures.
- Provided excellent customer service, answering questions about mountain trails, directions, and resort facilities as needed.
- Maintained lift mazes, ramps and signs.
- Alerted mountain staff of any serious problems on lift.
Seasonal Guest Experience All-Rounder
Kumsheen Rafting Resort
05.2024 - 10.2024
- Greeting guests upon their arrival and providing a hospitable welcome
- Recording client information in the company internal database and directing guests to their designated accommodations and/or providing information on rafting itineraries
- Receiving calls and conducting room, activity, and restaurant reservations, and verifying existing bookings
- Processing customer payments on flybook and presenting them with the invoice upon check-in as well as processing payments (cash and credit cards) in the coffee bar, and restaurant's POS system
- Prepare specialty coffee beverages and other sweet drinks following recipes while ensuring brewing equipment operates properly and report any maintenance needs
- Welcome restaurant guests on arrival and show them to their seats. Provide the nights preset menu, water, and appetiser to begin their dining experience
- Assist with food preparations by washing, peeling, chopping, and seasoning various fruits and vegetables
- Sell additional alcoholic and non-alcoholic beverages to maximise company profit and guest experience
- Ensure empty dishes are removed from table and next course of food is brought to customers in a timely manner while creating connections with customers and making sure they’re having a good time and enjoying their meals.
Guest Service Officer/Administrative Assistant
Breakfree Alexandra Beach Resort
12.2022 - 03.2024
- Check in and out hotel guests according to standards and policies
- Answer incoming calls in a friendly, efficient and professional manner
- Managing the banking processes and paying off third party accommodation remittances
- Responding to emails in a professional and time-efficient manner
- Ensure the highest level of guest satisfaction by addressing concerns promptly
- Review and prepare for VIP and Accor Live Limitless (ALL) loyalty members arrivals to ensure a flawless check-in experience
- Coordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing, and distribution thereof
- Pass on any guest comments to Assistant Front Office Manager/Manager on Duty
- Built strong relationships with repeat guests, recognizing their preferences and anticipating their needs upon arrival.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained inventory of office supplies and placed orders.
Interim-Housekeeping Supervisor
Accor Hotels | Breakfree Alexandra Beach Resort
02.2023 - 02.2024
- Prepare the morning and afternoon reports showing occupied, vacant, check outs and out of order rooms for the Housekeeping Department as required as well as end of day productivity reports
- Provide a complete and accurate hand over between shifts, communicating any requirements for subsequent shifts
- Assist in the preparation of housekeeping rosters
- React professionally and in a timely manner to all guest complaints, ensuring that follow up is completed and the Executive Housekeeper is informed
- Liaise closely with the Front Office Manager and the Maintenance Manager / department to ensure a quick change over of rooms
- Liaises with outside contractors with regard to laundry and cleaning material services in the absence of the Executive Housekeeper
- Be trusted to follow correct procedures for all lost property items and ensure housekeeping team members are aware of procedure
Housekeeping/Food and Beverage Attendant
Onslow Beach Resort
04.2022 - 10.2022
- Provide bartending and restaurant service in a 4-star establishment including: coffee making, drinks and cocktail service, cleaning, food running and table service
- Maintained clean and organized restaurant to comply with hygiene and health regulations
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Clean and service guest rooms daily including the bathrooms and bedrooms, ensuring rooms are prepared to the standard as laid down in the procedures and check list
- Ensure specific requests are met eg cots, VIP packs or special anniversary gift requests placed in the correct rooms
Retail Sales Assistant | Key-Holder
The Just Group
10.2020 - 04.2022
- Create an exceptional customer experience by establishing relationships and liaising with clients through different touch points including after sales services
- Manage and convert leads to high-end clients promptly, highlighting business value and opportunity, monitoring progress, reporting impact and handling any issues that arise
- Adopt a customer-centric approach and provide excellent customer service and purchaser satisfaction
- Develop innovative strategies such as controlling traffic flow of clients in store outlets to drive sales and revenue growth
- Act as a role model for the team and wider business, demonstrating excellent customer service and leadership skills in respect to building personal client portfolio
Shift Supervisor
Foodworks Cottontree
03.2016 - 06.2019
- Provided appropriate and response support to management team to achieve high quality standards
- Delivered excellent customer service at all times by identifying customer's needs and requirements and processing their orders accurately and quickly
- Ensured high standards of quality control by executing food safety procedures according to policy and health/sanitation regulations
- Anticipated and identified operational and customer problems, initiating appropriate corrective actions while ensuring products were consistent with quality standards
- Coordinated and managed the safe opening and closing of store to ensure that daily operation ran smoothly
Education
Diploma - Travel And Tourism
Torrens University Australia
Online09-2023
Skills
- Heavy lifting
- Safety monitoring
- OSHA compliance
- Customer service
- Data entry
- Computer skills
- Office administration
- Teamwork and collaboration
- Problem-solving
- Training and mentoring
- Goal oriented
- Staff management
Certification
First Aid Certifications, National First Aid Training Institute
Completed August 2023
HLTAID009 - provide cardiopulmonary resuscitation
HLTAID010 - provide basic emergency life support
HLTAID011 - provide first aid
References
References can be provided upon request
Timeline
Seasonal Lift Operator
Castle Mountain Resort
11.2024 - Current
Seasonal Guest Experience All-Rounder
Kumsheen Rafting Resort
05.2024 - 10.2024
Interim-Housekeeping Supervisor
Accor Hotels | Breakfree Alexandra Beach Resort
02.2023 - 02.2024
Guest Service Officer/Administrative Assistant
Breakfree Alexandra Beach Resort
12.2022 - 03.2024
Housekeeping/Food and Beverage Attendant
Onslow Beach Resort
04.2022 - 10.2022
Retail Sales Assistant | Key-Holder
The Just Group
10.2020 - 04.2022
Shift Supervisor
Foodworks Cottontree
03.2016 - 06.2019
Diploma - Travel And Tourism
Torrens University Australia
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