Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melanie Roberts

Upper Rexton,New Brunswick

Summary


Dedicated Member Advisor with a proven track record in customer service. Has a record of answering customer queries in a timely manner and high customer satisfaction levels. Shows the ability to leverage communication and problem-solving skills to maximize customer experience.

Overview

10
10
years of professional experience

Work History

Environmental Services Housekeeper

Rexton Lions Nursing Home
09.2021 - Current
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.

Medical Shipping Associate/Medical Picker

Organigram
09.2018 - 08.2021
  • Assisted staff in shipping processes such as proper handling and storage.
  • Collaborated with team members to optimize workflow, resulting in faster order fulfillment.
  • Packed and labeled boxes with maximum efficiency.
  • Consistently met or exceeded performance metrics while maintaining high-quality standards in all aspects of work.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.

Assistant Grower

Organigram
04.2018 - 09.2018
  • Assisted in the selection of high-quality seeds and propagules to ensure optimal plant performance.
  • Maintained accurate records of growing activities, providing valuable data for future crop planning and improvement.
  • Collaborated with the head grower to develop and implement new cultivation techniques for increased yield.
  • Increased overall crop quality by closely monitoring plant development stages and making necessary adjustments.
  • Reduced water waste by utilizing efficient drip irrigation systems tailored to specific crop needs.
  • Provided support during planting, transplanting, pruning, and harvesting activities to ensure timely completion of tasks.
  • Fostered a positive work environment by providing team members with ongoing training and support, resulting in increased staff retention and productivity.

Nursing Unit Aid

Horizon Health Network
10.2017 - 04.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Customer Service Representative

Hayward Healthy Home Solution
06.2017 - 02.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Kitchen Assistant

Chartwells/Magnetic Hill School
02.2015 - 10.2016
  • Assisted chefs in food preparation tasks, resulting in timely meal service.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Collaborated with team members to ensure smooth workflow during peak hours.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Enhanced kitchen efficiency by maintaining clean and organized workstations.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Education

High School Diploma -

Bonar Law Memorial School
Rexton, NB
06-1995

Skills

  • Customer service
  • Active listening
  • Data entry
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Payment processing
  • Client relations
  • Paperwork processing
  • Administrative support
  • Prioritization
  • Clerical support

Languages

English
Professional Working

Timeline

Environmental Services Housekeeper

Rexton Lions Nursing Home
09.2021 - Current

Medical Shipping Associate/Medical Picker

Organigram
09.2018 - 08.2021

Assistant Grower

Organigram
04.2018 - 09.2018

Nursing Unit Aid

Horizon Health Network
10.2017 - 04.2018

Customer Service Representative

Hayward Healthy Home Solution
06.2017 - 02.2018

Kitchen Assistant

Chartwells/Magnetic Hill School
02.2015 - 10.2016

High School Diploma -

Bonar Law Memorial School

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Melanie Roberts